Subject: Note Added - [#5911023] Delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 21:10:36 +0000

Hi ,    Sanket Sable added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5911023    Subject:  Delivery   Requester: دلال العتيبي    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Sanket Sable</div>
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<div class="MsoNormal">Omni Channel Manager, Centrepoint </div>
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<div class="MsoNormal">Mob. +971-521455465</div>
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, March 27, 2023 3:01 PM<br>
<b>To:</b> Sanket Sable &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5911023] - Delivery</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
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Problem Statement:​refund approval</span></div>
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Order Date : Mar 12, 2023<br>
Order ID: 6812684604<br>
Tracking ID: 48354665306</span></div>
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Assistance Required: Need missing item<br>
Issue Description: Customer placed order for 22 items but as per the customer he/she has only received 21 items, Under the consignment details we can see that all 22 items has been shipped/Delivered from our side.<br>
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The missing item is 161359974.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">we have escalated this issue to our wh Team and they confirmed us the item shipped with the whole order but the CST denied that he not received the above item  </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly provide us a refund approval for this so we can close this case asap. </span></div>
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Thank you for your help! <br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Aseel Qiad </span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5911023:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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