Subject: Note Added - [#5945978] Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 19:31:02 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5945978    Subject:  Returns   Requester: Motasem Alrewithi    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Marah,</div>
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<div dir="ltr">This is to inform you that shared shipment is already delivered.</div>
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<div dir="ltr">{<br>  "customer_shipment_id": "681778229123999991",<br>  "customer_shipment_status": "<strong><span style="background-color: rgb(247, 218, 100)">Delivered</span></strong>",<br>  "customer_shipment_sub_status": "Deliveredtocustomer",<br>  "shipment_direction": "FORWARD",<br>  "event_timestamp": "2023-03-29 16:42:39",<br>  "entry_type": "Hybris",<br>  "order_id": "6817782291",<br>  "chargeable_weight": "1.0",<br>  "scac": "LMG",<br>  "seller_organization_code": "LMG_KSA",<br>  "ship_node": "2399999",<br>  "tracking_id": "FP0328230012378",<br>  "reference_number": "FP0328230012378"<br>}</div>
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<div style="line-height: normal">We would like to inform you that we are proceeding with ticket # 372195 closure. Below is the summary for your reference.</div>
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<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> Manual Status Update</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> Status updated as Delivered</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
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<span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span><br>
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<div><span rel="tempredactor">Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
<div><span rel="tempredactor"><br></span></div>
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<span rel="tempredactor">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span><br>
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<div><span rel="tempredactor">Please provide your valuable feedback.</span></div>
<div><span rel="tempredactor">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal and visit <a href="https://support.getfareye.com/helpdesk/tickets/372195" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/372195</a></span>
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<div>Thanks and Regards,</div>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Wed, 29 Mar at 10:17 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Marah,</div>
<div><br></div>
<div dir="ltr">Greeting from FarEye!<br>We have received your concern regarding the status update.<br>We will revert you back as soon as we have an update or need any details to proceed further.<br>We are working on the same</div>
<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
<div>
<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/372195" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/372195</a></span>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Wed, 29 Mar at  9:41 PM
                            <span class="separator">,  Landmark Group &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Team,</div>
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<div dir="ltr">Problem Statement: update order status</div>
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<div dir="ltr">Order ID: 6817782291<br>Tracking ID: FP0328230012378<br>​<span style="font-size: 14px"><br></span><span style="font-size: 14px">Assistance Required: update the order status to delivered.</span><br><span style="font-size: 14px"> </span><br><span style="font-size: 14px" dir="ltr">Issue Description: the customer received the order so kindly update the order status.</span><br><span style="font-size: 14px"> </span><br><span style="font-size: 14px">Regards,</span><br>Marah.</div>
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