Subject: Note Added - [#5933319] Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 17:33:21 +0000 (UTC)

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5933319    Subject:  Returns   Requester: Atheer    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Zeina,</div>
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<div style="line-height: normal">We would like to inform you that we are proceeding with ticket # 371609 closure. Below is the summary for your reference.</div>
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<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> Request for update order status.</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> We have checked the shared shipment and have found that it is currently at "Outscan Wait Event" where the container "OCJ3385535" is at "Delivery Outscan" and asked you to tell FE to perform delivery task.</span></div>
<div><span rel="tempredactor" dir="ltr"><strong dir="ltr">Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor">Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span></div>
<div><span rel="tempredactor">Please provide your valuable feedback.</span></div>
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<div><span rel="tempredactor">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/371609" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/371609</a></span>
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<tr><td style="font-size: 20px; font-family: arial; font-weight: bold; color: rgb(1, 42, 54)">Karan Kaushal</td></tr>
<tr><td style="font-size: 12px; font-family: arial; color: rgb(132, 157, 160); height: 20px">Technical Engineer</td></tr>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Mon, 27 Mar at  6:43 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Zeina,</div>
<div><br></div>
<div dir="ltr">Greetings from FarEye!</div>
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<div dir="ltr">We have checked the shared shipment and have found that it is currently at "Outscan Wait Event" where the container "OCJ3385535" is at "Delivery Outscan" and is in a pending status while being assigned to the FE "p_btc_10_ndd_muhammad awais_tif_lmg".</div>
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<div dir="ltr">We request you move ahead with the flow and mark the status accordingly.</div>
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<div dir="ltr">​We are also attaching the screenshots of the same for more reference and request you to check the same.</div>
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<div dir="ltr"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMzY4MzExMzYsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.7Vv3_zB_qTaCJL7sMJwVk0JTXyEYvFWcWjwYxOCt2kk" style="width: auto" class="fr-fic fr-fil fr-dib" data-id="24136831136"></div>
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<div dir="ltr"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMzY4MzEyNzcsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.8D42awzv1X7phdBx9oEt-7Rtfp2Ax4MJ9JCUBzv6lDo" style="width: auto" class="fr-fic fr-fil fr-dib" data-id="24136831277"></div>
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<br><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMzY4MzEyODQsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.HdEPc1mJ3LlkmXz-s1u9t39uxvThMEidXHLlg42lVwY" style="width: auto" class="fr-fic fr-fil fr-dib" data-id="24136831284">
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<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
<div><span dir="ltr" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>Let us know if any other assistance is required from our end. </span></div>
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<span dir="ltr" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>​</span><br>
</div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif' dir="ltr">To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/371609" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/371609</a></span>
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<div><strong>Regards,</strong></div>
<div><strong><br></strong></div>
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<tr><td style="font-size: 20px; font-family: arial; font-weight: bold; color: rgb(1, 42, 54)">Archit Suri</td></tr>
<tr><td style="font-size: 12px; font-family: arial; color: rgb(132, 157, 160); height: 20px">Technical Engineer</td></tr>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Mon, 27 Mar at  6:26 PM
                            <span class="separator">,  Landmark Group &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr" style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Hi Team,</div>
<div dir="ltr" style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">
<br>Problem Statement: update order status</div>
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<br>Order ID: 6816623213<br>Tracking ID: FP0325230001629<br>​<br>Assistance Required: update the order status to delivered.<br> <br>Issue Description: the customer collected the order so kindly update the order status.<br> <br>Regards,</div>
<div dir="ltr">Zeina.</div>
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