Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Wed, 29 Mar 2023 16:56:16 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

M

Hi @malik.ismail @jessie.caparas
Please help us on child ticket 5823140 to get the rest amount refnded to the cx as he is chasing us for the same on chat.

Manish Kumar

M

Hi @malik.ismail @jessie.caparas
Today we are getting a lot of complaints that the order has been delivered to the cx however it is not marked as delivered on Hybris
For example please find below few cases
case id 5943382, order id 9422431212
case id 5943422, order id 9422364416
case id 5943428, order id 9422465420

Manish Kumar

M

Manish Kumar

Hi @malik.ismail @jessie.caparas
Today we are getting a lot of complaints that the order has been delivered to the cx however it is not marked as delivered on Hybris
For example please find below few cases
case id 5943382, order id 9422431212
case id 5943422, order id 9422364416
case id 5943428, order id 9422465420

Almost 15 to 20% percent of the query we are getting for the same issue, kindly look into this and advise if there is any changes there.

Manish Kumar

M

One more case id 5944577, contains below 5 orders - 8422354226, 8422355404, 8422355443, 8422658412, 8422676611

Manish Kumar

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