Subject: New Reply Received - Feedback or suggestions
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 14:54:24 +0000 (UTC)

Hi LSM Automation Bot,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div>Thank you</div>
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<div>I appreciate the prompt reply</div>
<div>This happened while i was shoppping in-store.</div>
<div>First floor cashier asked me to go to the other cashier . And when i reached to the supervisor (  white shirt ) he said that i should go up, although as i clarified i was told it is ok and it is not my first time here and this never happened.</div>
<div>The supervisor took a photo of my  shopping cart, without my permission, to come back after few minutes  telling me that he asked the employees in second floor about me! And no one told me i should go down to pay!!( Accusations of lying ). I wish i asked for his name, a hostile and unprofessional attitude .</div>
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<div>Yes, kindly take it seriously . It is not accepted to treat customers like this. </div>
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<div>To me, the issue is resolved</div>
<div>Just Make sure u address the employees in charge to handle situations better, and clarify policies if they exist .</div>
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<div>Thank you </div>
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<br><br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mar 29, 2023, at 17:20, Landmark Group &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div>Dear Customer,</div>

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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>

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<div>We are truly sorry to hear that you were not assisted properly by our store staff member. This is surely not the experience we want our customers to have when they shop with us. </div>

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We take matters like these very seriously. We have now forwarded the feedback to our store and they are surely going to make sure the same instance does not repeat. </div>

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<div>We request you to please share with us the following details and we will ask the store team to contact you to help you resolve this asap:</div>

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1. Invoice of your order<br>
2. Your Full Name <br>
3. Contact Number</div>

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<div>We hope this helps and have a great day! Stay Safe!</div>

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<div>Thanks,</div>

<div>Centrepoint Support Team</div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5945827