Subject: Note Added - [#5942988] Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 08:44:20 +0000 (UTC)

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5942988    Subject:  Returns   Requester: Dalal Al Harabi    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Ziena,</div>
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<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>Greeting from FarEye!</span></div>
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<div dir="ltr">We have checked the shared order number and have found that the shipment is already marked as "Delivered" on our end. We request you check the same and proceed accordingly.</div>
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<div dir="ltr">Request Body:</div>
<div dir="ltr">{<br>  "customer_shipment_id": "681718823722999991",<br>  "customer_shipment_status": "Delivered",<br>  "customer_shipment_sub_status": "Deliveredtocustomer",<br>  "shipment_direction": "FORWARD",<br>  "event_timestamp": "2023-03-28 14:44:14",<br>  "entry_type": "Hybris",<br>  "order_id": "6817188237",<br>  "chargeable_weight": "2.0",<br>  "scac": "LMG",<br>  "seller_organization_code": "LMG_KSA",<br>  "ship_node": "2299999",<br>  "tracking_id": "FP0327230014089",<br>  "reference_number": "FP0327230014089"<br>}</div>
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<div dir="ltr">Since nothing else is pending from our end. <span style="background-color: initial; font-family: inherit; font-size: inherit">We want to inform you that we are proceeding with ticket #372070 closure. Below is the summary for your reference.</span>
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<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> Status Update Request</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> Status of the shared shipment is already marked as "Delivered"</span></div>
<div><span dir="ltr" rel="tempredactor"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span dir="ltr" rel="tempredactor"><strong dir="ltr">Is Permanent Solution Required:-</strong> NA</span></div>
<div><span dir="ltr" rel="tempredactor"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
<div><span dir="ltr" rel="tempredactor"><strong>JIRA ID:-</strong> NA</span></div>
<div><span rel="tempredactor"><br></span></div>
<div>Should you need any further information, please do not hesitate to contact us at [email-masked] or +91-70-6595-6595.</div>
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<div style="color: rgb(24, 50, 71)"><span rel="tempredactor" style="background-color: rgb(247, 218, 100)">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you with an even better experience.</span></div>
<div style="color: rgb(24, 50, 71)"><span dir="ltr" rel="tempredactor" style="background-color: rgb(247, 218, 100)">Please provide your valuable feedback.</span></div>
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<span style="background-color: initial; font-family: inherit; font-size: inherit">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. The permanently closed incident cannot be reopened and the customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span> <br><br>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/372070" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/372070</a></span>
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<div><strong>Regards,</strong></div>
<div><strong><br></strong></div>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Wed, 29 Mar at  1:57 PM
                            <span class="separator">,  Landmark Group &lt;[email-masked]&gt;  wrote:
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<div dir="ltr" style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Hi team,<br><br>Order ID: ​6817188237<br><br>The order was delivered and confirmed by customer and fareye, kindly assist to update the order status so the customer can return.<br><br>Thank you for your help!<br><br>Regards,</div>
<div dir="ltr" style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Zeina.<br>
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