Subject: Note Added - [#5838366] My Account
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 17 Mar 2023 22:03:43 +0000 (UTC)

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5838366    Subject:  My Account   Requester: Nada saleh    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<div style="line-height: normal">We would like to inform you that we are proceeding with ticket # 368341 closure. Below is the summary for your reference.</div>
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<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> Status update request.</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> We have checked and found that the status of the shipment has been already published as delivered at our end.</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor">Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span></div>
<div><span rel="tempredactor">Please provide your valuable feedback.</span></div>
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<div><span rel="tempredactor">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/368341" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/368341</a></span>
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<div dir="ltr"><table border="0" cellpadding="0" cellspacing="0" style='border-collapse: collapse; border: none; color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; width: 330px; max-width: 330px'><tbody>
<tr><td style="font-family: arial; font-size: 12px; width: 330px; max-width: 330px"><table border="0" cellpadding="0" cellspacing="0"><tbody><tr>
<td><table border="0" cellpadding="0" cellspacing="0"><tbody>
<tr><td style="font-size: 20px; font-family: arial; font-weight: bold; color: rgb(1, 42, 54)">Karan Kaushal</td></tr>
<tr><td style="font-size: 12px; font-family: arial; color: rgb(132, 157, 160); height: 20px">Technical Engineer</td></tr>
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<td style="width: 130px" width="130"><table border="0" cellpadding="0" cellspacing="0" style="width: 130px"><tbody>
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<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/mob.png" alt="call" width="11" class="fr-fic fr-dii"></a></td>
<td><a href="tel:+917065956595" rel="noreferrer" style="color: rgb(132, 157, 160)" target="_blank">+917065956595</a></td>
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<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/zone.png" alt="call" width="16" class="fr-fic fr-dii"></a></td>
<td style="color: rgb(132, 157, 160)">India (IST)</td>
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<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/web.png" alt="call" width="16" class="fr-fic fr-dii"></a></td>
<td><a href="https://www.fareye.com/" rel="noreferrer" style="color: rgb(132, 157, 160)" target="_blank">www.fareye.com</a></td>
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<tr><td style="font-size: 4px">    </td></tr>
<tr><td><a href="https://tools.fareye.com/bannerredirect" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/signature-banner.gif" width="100%" alt="Banner" style="max-width: 330px" class="fr-fic fr-dii"></a></td></tr>
<tr><td style="font-size: 4px">    </td></tr>
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<td><table border="0" cellpadding="0" cellspacing="0"><tbody><tr>
<td width="30"><a href="https://www.linkedin.com/company/fareye/" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/linkedin.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
<td width="30"><a href="https://twitter.com/fareye" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/twitter.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
<td width="30"><a href="https://www.facebook.com/GetFarEye" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/facebook.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
<td width="30"><a href="https://www.youtube.com/FarEyeInAction" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/youtube.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Thu, 16 Mar at  8:07 AM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Sir/Mam,</div>
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<div>We are waiting for your feedback on our previous mail, please revert if you still have any queries or confusion else allow us to proceed with the case closure.</div>
<div dir="ltr">Should we not hear from you in the next business day we will proceed with the ticket closure.</div>
</div>
<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
<div>
<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/368341" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/368341</a></span>
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<div dir="ltr"><div style="box-sizing: border-box; word-break: break-word"><div style='box-sizing: border-box; word-break: break-word; font-family: "trebuchet ms", arial, sans-serif; font-size: 13px'><div dir="ltr" style="box-sizing: border-box; word-break: break-word"><div style="overflow: auto"> <span style="box-sizing: border-box; font-weight: 700; color: rgb(0, 0, 0)">Thanks and Regards,</span><table border="0" cellpadding="0" cellspacing="0" style='word-break: normal; max-width: 330px; border: none; color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; width: 330px'><tbody style="box-sizing: border-box">
<tr style="box-sizing: border-box"><td style="box-sizing: border-box; padding: 0px; font-family: arial; font-size: 12px; width: 330px; max-width: 330px"><table border="0" cellpadding="0" cellspacing="0" style="word-break: normal"><tbody style="box-sizing: border-box"><tr style="box-sizing: border-box">
<td style="box-sizing: border-box; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" style="word-break: normal"><tbody style="box-sizing: border-box">
<tr style="box-sizing: border-box"><td style="font-size: 20px; font-weight: bold; color: rgb(1, 42, 54)">Pankaj Ramdoot</td></tr>
<tr style="box-sizing: border-box"><td style="box-sizing: border-box; padding: 0px; font-size: 12px; font-family: arial; color: rgb(132, 157, 160); height: 20px"> Technical Engineer</td></tr>
</tbody></table></td>
<td width="10" style="box-sizing: border-box; padding: 0px"></td>
<td width="5" style="box-sizing: border-box; padding: 0px; border-left: 1px solid rgb(205, 220, 224)"></td>
<td style="box-sizing: border-box; padding: 0px; width: 130px" width="130"><table border="0" cellpadding="0" cellspacing="0" style="word-break: normal; width: 130px"><tbody style="box-sizing: border-box">
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<td style="box-sizing: border-box; padding: 0px; text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/mob.png" alt="call" width="11" style="box-sizing: border-box" class="fr-fic fr-dii"></a></td>
<td style="box-sizing: border-box; padding: 0px"><a href="tel:+917065956595" rel="noreferrer" style="box-sizing: border-box; color: rgb(132, 157, 160); word-break: normal; overflow-wrap: break-word" target="_blank">+917065956595</a></td>
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<tr style="box-sizing: border-box">
<td style="box-sizing: border-box; padding: 0px; text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/zone.png" alt="call" width="16" style="box-sizing: border-box" class="fr-fic fr-dii"></a></td>
<td style="box-sizing: border-box; padding: 0px; color: rgb(132, 157, 160)">India (IST)</td>
</tr>
<tr style="box-sizing: border-box">
<td style="box-sizing: border-box; padding: 0px; text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/web.png" alt="call" width="16" style="box-sizing: border-box" class="fr-fic fr-dii"></a></td>
<td style="box-sizing: border-box; padding: 0px"><a href="https://www.fareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(132, 157, 160); word-break: normal; overflow-wrap: break-word" target="_blank">www.fareye.com</a></td>
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</tbody></table></td>
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<tr style="box-sizing: border-box"><td style="box-sizing: border-box; padding: 0px; font-size: 4px">    </td></tr>
<tr style="box-sizing: border-box"><td style="box-sizing: border-box; padding: 0px"><a href="https://tools.fareye.com/bannerredirect" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); text-decoration-line: underline; outline: -webkit-focus-ring-color auto 5px; outline-offset: -2px; word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/signature-banner.gif" width="100%" alt="Banner" style="box-sizing: border-box; max-width: 330px" class="fr-fic fr-dii"></a></td></tr>
<tr style="box-sizing: border-box"><td style="box-sizing: border-box; padding: 0px; font-size: 4px">    </td></tr>
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<td style="box-sizing: border-box; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" style="word-break: normal"><tbody style="box-sizing: border-box"><tr style="box-sizing: border-box">
<td style="box-sizing: border-box; padding: 0px" width="30"><a href="https://www.linkedin.com/company/fareye/" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/linkedin.png" alt="Linkedin" width="20" style="box-sizing: border-box" class="fr-fic fr-dii"></a></td>
<td style="box-sizing: border-box; padding: 0px" width="30"><a href="https://twitter.com/fareye" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/twitter.png" alt="Linkedin" width="20" style="box-sizing: border-box" class="fr-fic fr-dii"></a></td>
<td style="box-sizing: border-box; padding: 0px" width="30"><a href="https://www.facebook.com/GetFarEye" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/facebook.png" alt="Linkedin" width="20" style="box-sizing: border-box" class="fr-fic fr-dii"></a></td>
<td style="box-sizing: border-box; padding: 0px" width="30"><a href="https://www.youtube.com/FarEyeInAction" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/youtube.png" alt="Linkedin" width="20" style="box-sizing: border-box" class="fr-fic fr-dii"></a></td>
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<td width="20" style="box-sizing: border-box; padding: 0px"></td>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Mon, 13 Mar at  5:06 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Sir/Mam,</div>
<div><br></div>
<div dir="ltr">As per your concern we have checked and found that status of the shipment has been already published as delivered at our end,Kindly check the attached screenshot and proceed further.</div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMzU4MjQ3MTMsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.YWS5G2dlyfYE0JP_c2_2yIZoxQEmj7llURLTU1xf40c" style="width: auto" class="fr-fic fr-fil fr-dib" data-id="24135824713"></div>
<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
<div>
<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/368341" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/368341</a></span>
</div>
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<div style='box-sizing: border-box; word-break: break-word; font-family: "trebuchet ms", arial, sans-serif'><div dir="ltr" style="box-sizing: border-box; word-break: break-word"><div>
<div><em style="box-sizing: border-box"><span style="font-weight: 700">Kind regards,</span></em></div>
<div><em style="box-sizing: border-box"><br style="box-sizing: border-box"></em></div>
<div style="box-sizing: border-box; word-break: break-word; overflow: auto"><table border="0" cellpadding="0" cellspacing="0" style='background-color: rgb(255, 255, 255); word-break: normal; max-width: 330px; border: none; color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; width: 330px'><tbody style="box-sizing: border-box">
<tr style="box-sizing: border-box"><td style="box-sizing: border-box; padding: 0px; font-family: arial; font-size: 12px; width: 330px; max-width: 330px"><table border="0" cellpadding="0" cellspacing="0" style="word-break: normal"><tbody style="box-sizing: border-box"><tr style="box-sizing: border-box">
<td style="box-sizing: border-box; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" style="word-break: normal"><tbody style="box-sizing: border-box">
<tr style="box-sizing: border-box"><td style="font-size: 20px; font-weight: bold; color: rgb(1, 42, 54)">Ankit</td></tr>
<tr style="box-sizing: border-box"><td style="box-sizing: border-box; padding: 0px; color: rgb(132, 157, 160); height: 20px">Technical Engineer</td></tr>
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<td width="10" style="box-sizing: border-box; padding: 0px"></td>
<td width="5" style="box-sizing: border-box; padding: 0px; border-left: 1px solid rgb(205, 220, 224)"></td>
<td style="box-sizing: border-box; padding: 0px; width: 130px" width="130"><table border="0" cellpadding="0" cellspacing="0" style="word-break: normal; width: 130px"><tbody style="box-sizing: border-box">
<tr style="box-sizing: border-box">
<td style="box-sizing: border-box; padding: 0px; text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/mob.png" alt="call" width="11" style="box-sizing: border-box" class="fr-fic fr-dii"></a></td>
<td style="box-sizing: border-box; padding: 0px"><a href="tel:+91%207065956595" rel="noreferrer" style="box-sizing: border-box; color: rgb(132, 157, 160); word-break: normal; overflow-wrap: break-word" target="_blank">+917065956595</a></td>
</tr>
<tr style="box-sizing: border-box">
<td style="box-sizing: border-box; padding: 0px; text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/zone.png" alt="call" width="16" style="box-sizing: border-box" class="fr-fic fr-dii"></a></td>
<td style="box-sizing: border-box; padding: 0px; color: rgb(132, 157, 160)">India (IST)</td>
</tr>
<tr style="box-sizing: border-box">
<td style="box-sizing: border-box; padding: 0px; text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/web.png" alt="call" width="16" style="box-sizing: border-box" class="fr-fic fr-dii"></a></td>
<td style="box-sizing: border-box; padding: 0px"><a href="https://www.fareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(132, 157, 160); word-break: normal; overflow-wrap: break-word" target="_blank">www.fareye.com</a></td>
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</tbody></table></td>
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<tr style="box-sizing: border-box"><td style="box-sizing: border-box; padding: 0px; font-size: 4px">    </td></tr>
<tr style="box-sizing: border-box"><td style="box-sizing: border-box; padding: 0px"><a href="https://tools.fareye.com/bannerredirect" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); text-decoration-line: underline; word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/signature-banner.gif" width="100%" alt="Banner" style="box-sizing: border-box; max-width: 330px" class="fr-fic fr-dii"></a></td></tr>
</tbody></table></div>
</div></div></div>
</div>
<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Mon, 13 Mar at  2:21 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
<div dir="ltr">
<div dir="ltr">Dear Aseel,</div>
<div><br></div>
<div dir="ltr">
<div>Greeting from FarEye!</div>
<div dir="ltr">We have received your concern regarding the order status update.</div>
<div>We will revert you back as soon as we have an update or need any details to proceed further.</div>
<div>We are working on the same</div>
<div> </div>
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<tr><td style="font-size: 20px; font-weight: bold; color: rgb(1, 42, 54)">Dipanshu Sharma<br><br>
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<tr><td style="color: rgb(132, 157, 160); height: 20px">Technical Engineer</td></tr>
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<td style="color: rgb(132, 157, 160)">India (IST)</td>
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<div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word"><div><div></div></div></div></div></div></div></div></div>
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                          <blockquote class="freshdesk_quote">
                            On
                            Mon, 13 Mar at  2:19 PM
                            <span class="separator">,  Landmark Group &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">​Hi Team,<br><br>Problem Statement: update order status <br><br>Order Date :Mar 10, 2023<br>Order ID:6811508802<br>Tracking ID:FP0311230005908<br><br>Assistance Required: Mark the order as delivred.<br>the customer has confirmed to us that he/ she recieved the order.kindly update the order status, So the customer will be able to create return request and follow up for the same.<br><br>Regards,</div>
<div dir="ltr">Aseel Qiad </div>
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