Subject: New Reply Received - Shukran
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 17 Mar 2023 20:37:04 +0000 (UTC)

Hi LSM Automation Bot,  The customer has responded to the ticket.  Shukran  Ticket comment <div id="ymail_android_signature">
<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentIdea558206-8119-4986-b1ce-0c020b0d067a" class="inline-image-global inlined-image-cid-ea558206-8119-4986-b1ce-0c020b0d067a" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTA4NjkwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9lTIvDnpQsQMeHesz7HKIphz7XIYnjLLWmeJG5hPrYs" data-id="2044015086903" style="width:100%;max-width:800px"><br>
</div>
<br>Dearest, </div>
<div id="ymail_android_signature">As requested information are below....</div>
<div id="ymail_android_signature"><span style="font-family: -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif; font-size: 14px"><br></span></div>
<div id="ymail_android_signature"><span style="font-family: -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif; font-size: 14px">1. Screenshot of the issue-   Attached </span></div>
<div id="ymail_android_signature"><span style="font-family: -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif; font-size: 14px">2. Registered email address- [email-masked]</span></div>
<div id="ymail_android_signature"><span style="font-family: -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif; font-size: 14px">3. Device Model- SM-A30S7FM/DS</span></div>
<div id="ymail_android_signature"><span style="font-family: -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif; font-size: 14px">4. App Version-  7.61( centerpoint app)</span></div>
<div id="ymail_android_signature"><span style="font-family: -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif; font-size: 14px">5. iOS/Android Version-  Android version 11</span></div>
<div id="ymail_android_signature"><span style="font-family: -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif; font-size: 14px"><br></span></div>
<div id="ymail_android_signature"><span style="font-family: -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif; font-size: 14px">Tnx,</span></div>
<div id="ymail_android_signature"><span style="font-family: -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif; font-size: 14px">Mohammed </span></div>
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<br><div id="yiv4314152472ymail_android_signature"><a rel="noreferrer" id="yiv4314152472ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div id="yiv4314152472yqt30305" class="yiv4314152472yqt2885707900"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 17 Mar 2023 at 11:21 pm, Landmark Group</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv4314152472"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5860777</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">LSM Automation Bot : </div>
<div>Dear Customer,</div>
<div> </div>
<div>Thank you for reaching out to us.</div>
<div> </div>
<div>We sincerely apologize for the issue you are facing however, could you please try to reinstall the app or if you are using a browser then please clear your cache/cookies and try again. If the same issue persists please share with us the following details so we can assist you accordingly with this-<br><br>1. Screenshot of the issue</div>
<div>2. Registered email address</div>
<div>3. Device Model</div>
<div>4. App Version</div>
<div>5. iOS/Android Version</div>
<div> </div>
<div>Thank you for your help!</div>
<div> </div>
<div>Thanks,</div>
<div>Centrepoint Support Team</div>
<div><br></div>
<br>

</div></div> </div>   </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5860777