Subject: Note Added - [#5856657] Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 10:57:22 +0000 (UTC)

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5856657    Subject:  Returns   Requester: وجدان هشام    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
	<div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
<div dir="ltr">
<div dir="ltr">Dear Aseel,</div>
<div><br></div>
<div dir="ltr">We have checked the shared shipment and have published the status as "Delivered" for the same. We are attaching the request body and the screenshot of the same.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Request Body:</div>
<div dir="ltr">{<br>  "customer_shipment_id": "681196384322999991",<br>  "customer_shipment_status": "Delivered",<br>  "customer_shipment_sub_status": "Deliveredtocustomer",<br>  "change_in_customer_shipment_status": "TRUE",<br>  "shipment_direction": "FORWARD",<br>  "event_timestamp": "2023-03-13 21:25:20",<br>  "entry_type": "Hybris",<br>  "order_id": "6811963843",<br>  "chargeable_weight": "1.0",<br>  "scac": "LMG",<br>  "seller_organization_code": "LMG_KSA",<br>  "ship_node": "2299999",<br>  "tracking_id": "FP0311230009495",<br>  "reference_number": "FP0311230009495"<br>}</div>
<div dir="ltr"><br></div>
<div dir="ltr"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMzYwOTgzOTYsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.uzuX6IyXF0lOvs9P57LY0hWaWNpiSzwIlskH8mqGB1E" style="width: auto" class="fr-fic fr-fil fr-dib" data-id="24136098396"></div>
<div dir="ltr"><br></div>
<div dir="ltr">Since nothing else is pending on our end. <span style="background-color: initial; font-family: inherit; font-size: inherit">We want to inform you that we are proceeding with ticket #369185 closure. Below is the summary for your reference.</span>
</div>
<div dir="ltr">
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> Manual Status Update</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> Updated the status of the shared shipment to "delivered"</span></div>
<div><span dir="ltr" rel="tempredactor"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span dir="ltr" rel="tempredactor"><strong dir="ltr">Is Permanent Solution Required:-</strong> NA</span></div>
<div><span dir="ltr" rel="tempredactor"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
<div><span dir="ltr" rel="tempredactor"><strong>JIRA ID:-</strong> NA</span></div>
<div><span rel="tempredactor"><br></span></div>
<div>Should you need any further information, please do not hesitate to contact us at [email-masked] or +91-70-6595-6595.</div>
<div><br></div>
<div style="color: rgb(24, 50, 71)"><span rel="tempredactor" style="background-color: rgb(247, 218, 100)">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you with an even better experience.</span></div>
<div style="color: rgb(24, 50, 71)"><span dir="ltr" rel="tempredactor" style="background-color: rgb(247, 218, 100)">Please provide your valuable feedback.</span></div>
<div><br></div>
</div>
<div dir="ltr">
<span style="background-color: initial; font-family: inherit; font-size: inherit">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. The permanently closed incident cannot be reopened and the customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span> </div>
<div><br></div>
<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
<div>
<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/369185" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/369185</a></span>
</div>
<br>
</div>
<div dir="ltr">
<div><strong>Regards,</strong></div>
<div><strong><br></strong></div>
<div><table border="0" cellpadding="0" cellspacing="0" style='border-collapse: collapse; border: none; color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; width: 330px; max-width: 330px'><tbody>
<tr><td style="font-family: arial; font-size: 12px; width: 330px; max-width: 330px"><table border="0" cellpadding="0" cellspacing="0"><tbody><tr>
<td class="current"><table border="0" cellpadding="0" cellspacing="0"><tbody>
<tr><td style="font-size: 20px; font-family: arial; font-weight: bold; color: rgb(1, 42, 54)">Archit Suri</td></tr>
<tr><td style="font-size: 12px; font-family: arial; color: rgb(132, 157, 160); height: 20px">Technical Engineer</td></tr>
</tbody></table></td>
<td width="10"></td>
<td width="5" style="border-left: 1px solid rgb(205, 220, 224)"></td>
<td style="width: 130px" width="130"><table border="0" cellpadding="0" cellspacing="0" style="width: 130px"><tbody>
<tr>
<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/mob.png" alt="call" width="11" class="fr-fic fr-dii"></a></td>
<td><a href="tel:+917065956595" rel="noreferrer" style="color: rgb(132, 157, 160)" target="_blank">+917065956595</a></td>
</tr>
<tr>
<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/zone.png" alt="call" width="16" class="fr-fic fr-dii"></a></td>
<td style="color: rgb(132, 157, 160)">India (IST)</td>
</tr>
<tr>
<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/web.png" alt="call" width="16" class="fr-fic fr-dii"></a></td>
<td><a href="https://www.fareye.com/" rel="noreferrer" style="color: rgb(132, 157, 160)" target="_blank">www.fareye.com</a></td>
</tr>
</tbody></table></td>
</tr></tbody></table></td></tr>
<tr><td style="font-size: 4px">    </td></tr>
<tr><td><a href="https://tools.fareye.com/bannerredirect" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/signature-banner.gif" width="100%" alt="Banner" style="max-width: 330px" class="fr-fic fr-dii"></a></td></tr>
<tr><td style="font-size: 4px">    </td></tr>
<tr>
<td><table border="0" cellpadding="0" cellspacing="0"><tbody><tr>
<td width="30"><a href="https://www.linkedin.com/company/fareye/" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/linkedin.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
<td width="30"><a href="https://twitter.com/fareye" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/twitter.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
<td width="30"><a href="https://www.facebook.com/GetFarEye" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/facebook.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
<td width="30"><a href="https://www.youtube.com/FarEyeInAction" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/youtube.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
</tr></tbody></table></td>
<td width="20"></td>
</tr>
</tbody></table></div>
</div>
<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Thu, 16 Mar at  4:10 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
<div dir="ltr">
<div>Dear Landmark,</div>
<div><br></div>
<div dir="ltr"><div>
<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>Greeting from FarEye!</span></div>
<div dir="ltr">
<br style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><span dir="ltr" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>We have received your concern regarding th</span>estatus update request.</div>
<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>We will revert you back as soon as we have an update or need any details to proceed further.</span></div>
<div>
<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>We are working on the same.</span> </div>
<div><br></div>
</div></div>
<div>
<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/369185" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/369185</a></span>
</div>
<br>
</div>
<div dir="ltr">
<div><strong>Regards,</strong></div>
<div><strong><br></strong></div>
<div><table border="0" cellpadding="0" cellspacing="0" style='border-collapse: collapse; border: none; color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; width: 330px; max-width: 330px'><tbody>
<tr><td style="font-family: arial; font-size: 12px; width: 330px; max-width: 330px"><table border="0" cellpadding="0" cellspacing="0"><tbody><tr>
<td class="current"><table border="0" cellpadding="0" cellspacing="0"><tbody>
<tr><td style="font-size: 20px; font-family: arial; font-weight: bold; color: rgb(1, 42, 54)">Archit Suri</td></tr>
<tr><td style="font-size: 12px; font-family: arial; color: rgb(132, 157, 160); height: 20px">Technical Engineer</td></tr>
</tbody></table></td>
<td width="10"></td>
<td width="5" style="border-left: 1px solid rgb(205, 220, 224)"></td>
<td style="width: 130px" width="130"><table border="0" cellpadding="0" cellspacing="0" style="width: 130px"><tbody>
<tr>
<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/mob.png" alt="call" width="11" class="fr-fic fr-dii"></a></td>
<td><a href="tel:+917065956595" rel="noreferrer" style="color: rgb(132, 157, 160)" target="_blank">+917065956595</a></td>
</tr>
<tr>
<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/zone.png" alt="call" width="16" class="fr-fic fr-dii"></a></td>
<td style="color: rgb(132, 157, 160)">India (IST)</td>
</tr>
<tr>
<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/web.png" alt="call" width="16" class="fr-fic fr-dii"></a></td>
<td><a href="https://www.fareye.com/" rel="noreferrer" style="color: rgb(132, 157, 160)" target="_blank">www.fareye.com</a></td>
</tr>
</tbody></table></td>
</tr></tbody></table></td></tr>
<tr><td style="font-size: 4px">    </td></tr>
<tr><td><a href="https://tools.fareye.com/bannerredirect" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/signature-banner.gif" width="100%" alt="Banner" style="max-width: 330px" class="fr-fic fr-dii"></a></td></tr>
<tr><td style="font-size: 4px">    </td></tr>
<tr>
<td><table border="0" cellpadding="0" cellspacing="0"><tbody><tr>
<td width="30"><a href="https://www.linkedin.com/company/fareye/" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/linkedin.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
<td width="30"><a href="https://twitter.com/fareye" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/twitter.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
<td width="30"><a href="https://www.facebook.com/GetFarEye" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/facebook.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
<td width="30"><a href="https://www.youtube.com/FarEyeInAction" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/youtube.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
</tr></tbody></table></td>
<td width="20"></td>
</tr>
</tbody></table></div>
</div>
</div>
                          </span>
</blockquote>
                        </div>
</div>

	

</div>