Subject: New Reply Received - Click & Collect
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 08:08:15 +0000 (UTC)

Hi LSM Automation Bot,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Greetings!</div>
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Any update on the below-mentioned issue. Thanks,
<div>Farhan Akhlaq</div>
<div>+966-597195977</div>
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<div>From: Farhan Akhlaq &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, March 12, 2023 12:18 PM<br>
<b>To:</b> Landmark Group &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5830829] - Click &amp; Collect
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<div class="x_MsoNormal">Hi,</div>
<div class="x_MsoNormal">Please find attached pictures for the product. The two rods that needs to be interconnected came with same locks. One of them should be just hole side so it can fit in. Due to this issue it cannot be assembled.</div>
<div class="x_MsoNormal">My order number is 6804126521. I had ordered two Bouncers one in Blue and one in Pink. The problem came with Pink one only. I had gifted the Pink one to my sister in Pakistan and it came back with this issue. So that’s why it took me
 more time to report the issue.</div>
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<div class="x_MsoNormal">Let me know if you require any further information.</div>
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<div class="x_MsoNormal">Regards,</div>
<div class="x_MsoNormal">Farhan Akhlaq</div>
<div class="x_MsoNormal">+966597195977</div>
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<b>From: </b><a href="mailto:[email-masked]" rel="noreferrer">Landmark Group</a><br>
<b>Sent: </b>Sunday, March 12, 2023 6:59 AM<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject: </b>Re: [#5830829] - Click &amp; Collect</div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'> </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>We sincerely apologize for this inconvenience caused to you. This is definitely not the kind of experience we want you to have when shopping with us. We request you to
 please share with us the name of the item as well as an image/video showing the issue and we will be happy to look into this further.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>We are looking forward to hear from you soon. Thank you for your help!</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Thanks,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Babyshop Support Team</span></div>
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<span style='font-size:1.0pt; font-family:"fdtktid",serif; color:white'>5830829:1125156</span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5830829