Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 13 Mar 2023 10:37:16 +0000 (UTC)

Hi LSM Automation Bot,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto"><div>Good evening Landmark<div dir="auto">Delayed refund for order number 6198966359</div>
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<div>On Mon, 13 Mar 2023, 1:19 pm Landmark Group, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5818158</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5818158<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">LSM Automation Bot : </div>
<div>Dear Customer,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We have checked and as we can see the items are already received at our warehouse. Once the warehouse have received the items it may take them 2-3 working days to conduct the quality check. Once that is done a refund for the same gets processed however, in this case as we can see the needful is not done and we sincerely apologize for this unexpected delay.</div>
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<div>We will be getting in touch with the concerned team and will be checking with them the status of your refund. We will also be asking them to get the refund processed asap. Once we receive an update from them we will update you on the same.</div>
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<div>We thank you for your continued patience and we hope this helps. Have a great day!</div>
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<div>Thanks,</div>
<div>Centrepoint Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5818158