Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 13 Mar 2023 08:46:41 +0000 (UTC)

Hi LSM Automation Bot,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">
<div>Hi, </div>
<div dir="auto"><br></div>
<div dir="auto">There is only 1 item in this order #6809737580 that is the Spiderman backpack. Please also find the image attached for your reference. </div>
<div dir="auto"><br></div>
<div dir="auto">Also, I made a call to the customer service on Saturday, 11 March 2023 to state the same issue and the PIC told me to wait for 2 days for them to update the status but until now I am still seeing the order status as "Processing" in my past orders, hence, delaying my process to return the item. </div>
<div dir="auto"><br></div>
<div dir="auto">Regards. </div>
<div dir="auto">Farah Ahmad <br><br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Mar 13, 2023, 11:30 Landmark Group &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div>Dear Customer,</div>

<div> </div>

<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>

<div> </div>

<div>We sincerely apologize for any inconvenience caused to you however, you are receiving the notification to collect as the status appears to be not updated in the order. If you wish to return any items in this order please do let us know the name of the item and we will be happy to arrange the return for you once the status has been updated.<br>
<br>
 Also, we have forwarded this to our concern team to update the status of your order, we will update you on this as soon as we hear back from our team.</div>

<div>
<br>
We hope this helps and have a great day! Stay Safe!</div>

<div> </div>

<div>Thanks,</div>

<div>Babyshop Support Team</div>

	

</div></blockquote>
</blockquote></div>

Attachments :
1. <a href='https://helpae.babyshopstores.com/helpdesk/attachments/2044014516959'>Screenshot_20230313_113935.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5837741