Subject: RE: New comment - [#5730097] Feedback or suggestions
From: Max MajazMakkah <[email-masked]>
To: Max <[email-masked]>, Centrepoint Majazmakkah <[email-masked]>, Escalations Dxbteam <[email-masked]>, Faheemuddin Dulvi <[email-masked]>, Faraz Lohani <[email-masked]>, seeta.seeta <[email-masked]>, Mallmanager cpmajazmakkah <[email-masked]>, Nusaybah Alzuman <[email-masked]>, Qazi Mohammed <[email-masked]>
Date: Sun, 12 Mar 2023 16:31:28 +0000

Dear Team.
We have spoke to customer and apologies on behalf of max Majaz team.

[signature_21908840]
SANAA
Max Majaz Mall (60343)

Mob: +966 562017422
Tel: +966 12 279 9500 | Ext : 7749
PO Box 24243 | Makkah | KSA

From: Max <[email-masked]>
Sent: Sunday, March 12, 2023 4:15 PM
To: Centrepoint Majazmakkah <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faheemuddin Dulvi <[email-masked]>; Faraz Lohani <[email-masked]>; seeta.seeta <[email-masked]>; Mallmanager cpmajazmakkah <[email-masked]>; Max MajazMakkah <[email-masked]>; Nusaybah Alzuman <[email-masked]>; Qazi Mohammed <[email-masked]>
Subject: New comment - [#5730097] Feedback or suggestions

CAUTION: External email sender. Use care when clicking on links or opening attachments!

There is a new comment in the ticket submitted by LSM Automation Bot to HelpMaxAE

Comment added by : Abhilash Kuttalam

Comment Content:
@Max MajazMakkah<mailto:[email-masked]> please check and reply to all.

Regards,
Abhi

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 9, 2023 11:06 AM
To: Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>; Mallmanager cpmajazmakkah <[email-masked]<mailto:[email-masked]>>; Centrepoint Majazmakkah <[email-masked]<mailto:[email-masked]>>; Max MajazMakkah <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Feedback or suggestions

Hi @Abhilash Kuttalam<mailto:[email-masked]>,

Please assist.

From: Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 8, 2023 10:34 AM
To: Mallmanager cpmajazmakkah <[email-masked]<mailto:[email-masked]>>; Centrepoint Majazmakkah <[email-masked]<mailto:[email-masked]>>; Max MajazMakkah <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Feedback or suggestions

++ @Abhilash Kuttalam<mailto:[email-masked]>
PFB

From: Mallmanager cpmajazmakkah <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 7, 2023 10:46 PM
To: Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>; Centrepoint Majazmakkah <[email-masked]<mailto:[email-masked]>>; Max MajazMakkah <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Feedback or suggestions

Dear MS Nusayba,

Please note that we called the customer but as per customer issue from Max and not from CP Majaz.

Dear Max team,

Please do the needful.

Thanks
Basem

From: Mallmanager cpmajazmakkah
Sent: Monday, March 6, 2023 8:12 PM
To: Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>; Centrepoint Majazmakkah <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Feedback or suggestions

Dear Team

I called customer many time to check and resolve issue but he is not answering
To his mobile.

I will call back to him to resolve the issue.

Regards
Basem Ahmad
CP Majaz

From: Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 6, 2023 12:24 PM
To: Mallmanager cpmajazmakkah <[email-masked]<mailto:[email-masked]>>; Centrepoint Majazmakkah <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Feedback or suggestions

Hi Basem,

Kindly look for below issue and revert ASAP.

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 6, 2023 12:07 PM
To: Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>; Mallmanager cpmajazmakkah <[email-masked]<mailto:[email-masked]>>; Centrepoint Majazmakkah <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Feedback or suggestions

Hi @Mallmanager cpmajazmakkah<mailto:[email-masked]> @Centrepoint Majazmakkah<mailto:[email-masked]>,

Reminder.

@Qazi Mohammed<mailto:[email-masked]>

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 3, 2023 7:20 PM
To: Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>; Mallmanager cpmajazmakkah <[email-masked]<mailto:[email-masked]>>; Centrepoint Majazmakkah <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Feedback or suggestions

Hi @Mallmanager cpmajazmakkah<mailto:[email-masked]> @Centrepoint Majazmakkah<mailto:[email-masked]>,

Please assist.

From: Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 26, 2023 3:44 PM
To: Mallmanager cpmajazmakkah <[email-masked]<mailto:[email-masked]>>; Centrepoint Majazmakkah <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Feedback or suggestions
Importance: High

++ @Mallmanager cpmajazmakkah<mailto:[email-masked]> @Centrepoint Majazmakkah<mailto:[email-masked]>

From: Max <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 21, 2023 11:08 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Subject: Ticket Assigned - Feedback or suggestions

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Faraz Lohani,

A new ticket has been assigned to you. Please follow the link below to view the ticket.

Feedback or suggestions
Hi Team,

Kindly assist here since there is no response from 3rd party!

With reference to the CST details below:

CST name :Ahmed Samir Hammad
CST phone NO :0552299251

Issue statement : as per the CST  In your store in Dhi al-Majaz market in the northern Aziziyah district of Makkah Al-Mukarramah, there are price tags on the products that do not match the prices of the category written on the top of the stand.. For example, bags written on the stand range from 50 to 72, while there are bags more expensive than 80 riyals without a discount. When the employee, Fahd Al-Hafi, asked about the price of the piece and whether there was a discount or not.. he replied that there was no discount.. and confirmed the price printed on the ticket and that the price tag on the stand was not real.. and when I objected to this, he insulted me with obscene words and verbally assaulted me unacceptably He raised his voice in a manner unbecoming with any client. I am raising this complaint to you, and I hope to review the matter through the store’s cameras and ask the witnesses at the place, hoping to take a decision and inform me of it, knowing that I reserve my right to inform the competent authorities of this matter at all levels. also the CST has shared video for the main issue you find it below

Kindly check and do the needful to close this case asap.

Regards,
Zeina.

https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5730097

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5730097:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com