Subject: New Reply Received - Delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 12 Mar 2023 15:59:49 +0000 (UTC)

Hi LSM Automation Bot,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Dear sir</div>
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
I am sorry to say that the courier is lying... No one has called me.. And if it is true i want the call history to see</div>
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They only send me 2 whatsapp messeges one on friday 3 March at night to know my address and i have sent it after only half an hour but without any response till the second day at night he send the second on Saturday also at night he just sent ( انت موحود في
 الموقع اجي) but i wasn't at home and i asked if he could come next day at morning but also without any response </div>
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
I have canceled all my appointments on Thursday (the day of the items supposed to be delivered) and on Friday </div>
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
So it isn't my fault that the items has been returned... And i don't see how it is difficult to send and order to the place who received the box to send it back to the same address </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Landmark Group &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Sunday, March 12, 2023, 12:33 PM<br>
<strong>To:</strong> [email-masked] &lt;[email-masked]&gt;<br>
<strong>Subject:</strong> Re: [#5795581] - Delivery<br>

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<div>Dear Customer,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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We sincerely apologize for this inconvenience caused to you.</div>
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<div>We have checked and as we can see the courier partner tried to contact you on the contact number shared when placing the order: 0568249063 thrice on 3 different days but didn't receive any response from your end.</div>
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<div>The courier has now sent the items back to the warehouse. Unfortunately once the items have already been initiated as a return we are unable to reship the items.</div>
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<div>We would request you to please simply order the same items again from our website if available.</div>
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<div>We will be closing this case for now however, if you need any further assistance or believe the issue is still not resolved please feel free to reply to this email and we will be happy to assist you further.</div>
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<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div>Thanks,</div>
<div>Centrepoint Support Team</div>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5795581