Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 11 Mar 2023 07:26:10 +0000 (UTC)

Hi LSM Automation Bot,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="color:black">Dear,</span></div>
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<div class="MsoNormal"><span style="color:black">Good Day.</span></div>
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<div class="MsoNormal"><span style="color:black">Brand Name: INGENUITY </span></div>
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<div class="MsoNormal"><span style="color:black">Description: ING NEXT GEN CTHC-SLATE 11288-1-B1 -LN-O-WW-YW2 0 </span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Regards,</span></div>
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<span style="color:#1F497D"><img width="96" height="73" style="width:1.0in;height:.7604in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDM4ODgzMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8TVQY3qJy_R23u_BpBlNjdNHy_eoiuffd-MRunZr3io" data-id="2044014388832"></span><span style="color:#1F497D"></span>
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<span style="color:#1F497D"><br></span><b><span style="font-size:12.0pt;color:black">Faisal Siraj - Purchase &amp; Logistic Deptt.</span></b><b><span style="color:#1F497D"><br>AVAYO MIDDLE EAST CO. LTD.</span></b><b><span style="font-size:12.0pt;color:#1F497D"> - </span></b><b><span style="color:#1F497D">Riyadh, KSA <br>Mob: +966 50 4185859  </span></b>
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<div class="MsoNormal"><span style="color:#1F497D"><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a> | <a href="http://www.avayo.net/" rel="noreferrer"><span style="color:#1F497D">www.avayo.net</span></a></span></div>
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<b><span lang="EN-GB" style="font-size:13.5pt;font-family:Webdings;color:green">P</span></b><b><span lang="EN-GB" style='font-size:13.5pt;font-family:"Tahoma",sans-serif;color:green'> </span></b><b><span lang="EN-GB" style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:green'>Before printing, think about the environment!</span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'></span>
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<div>From: Landmark Group &lt;[email-masked]&gt; <br><b>Sent:</b> Friday, 10 March, 2023 4:35 PM<br><b>To:</b> [email-masked]<br><b>Subject:</b> Returns</div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 5818252</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Looking forward to your response.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span class="msoDel"><span>-</span></span>——</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>LSM Automation Bot : </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We sincerely apologize for this inconvenience caused to you. This is definitely not the kind of experience we want you to have when shopping with us. We request you to please share with us the name of the correct item which you placed the order for and an image/video of the incorrect item which you have received. We will be happy to look into this further.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We are looking forward to hear from you soon. Thank you for your help!</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thanks,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Centrepoint Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br></span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5818252:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5818252