Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Thu, 9 Mar 2023 13:33:20 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

A

5666915 - inform store is closed and team is trying to call him but no response

Akshay Berry

M

there was issue with F100 code in KSA last night
code was inactive and marketing team promote it by SMS and notification
we can share 50 SAR voucher with TH 51

Mahmoud Emad Elsayed

M

hi team

Mahmoud Emad Elsayed

M

what's the wrong here 5816434?

Mahmoud Emad Elsayed

M

Hi team

Malik Ismail

M

Pls check chat

Malik Ismail

M

image.png (44 KB)

Malik Ismail

M

Malik Ismail

image.png

Hi Malik,
Apology for this delay, will keep adding the agent acccording to the flow on chat.

Manish Kumar

M

Hi @malik.ismail
These days the customers are getting charged 5 AED as a delivery cost on collection points order, however in app it's showing free delivery.

Manish Kumar

M

image.png (31.6 KB)

Manish Kumar

M

For example: order id - 9418271098

Manish Kumar

M

Manish Kumar

Hi @malik.ismail
These days the customers are getting charged 5 AED as a delivery cost on collection points order, however in app it's showing free delivery.

will check

Malik Ismail

M

Malik Ismail

will check

Thank you Malik, Also KSA Hybris is down, issue raised via zimbra please help us in fixing it.

Manish Kumar

M

image.png (178.1 KB)

Manish Kumar

M

Manish Kumar

Hi @malik.ismail
These days the customers are getting charged 5 AED as a delivery cost on collection points order, however in app it's showing free delivery.

ask customer to go to setting > apps then CP app and clear cache & data. then it will update the app and showing charge amount

Malik Ismail

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