Subject: New Reply Received - Product information
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 08 Mar 2023 09:57:22 +0000 (UTC)

Hi LSM Automation Bot,  The customer has responded to the ticket.  Product information  Ticket comment <div>I received this message today it means i can collect it right?<img alt="image0.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDA3Nzg5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QMgH4kc3lAiZ7fjPHCwitlAFyEQ83edbQDLrpnKLJ7s" data-id="2044014077897"><br><br>
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<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 7 Mar 2023, at 11:18 PM, Landmark Group &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div>Dear Customer,</div>

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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>

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<div>We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number:    was not placed successfully. </div>

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<div>Whenever this happens the deducted amount automatically returns to your account on the same day however, in some cases it may take up to 5-7 days.<br>
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As we can see a new order has been placed after that and the payment appears to be captured only once from your account which is for the new successfully placed order.</div>

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<div>If the amount was already returned and then you placed this new order after the unsuccessful order then please let us know as well.</div>

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<div>We hope this helps and have a great day! Stay Safe!</div>

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<div>Thanks,</div>

<div>Splash Support Team</div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5809076