Subject: New Reply Received - Delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 02 Mar 2023 18:15:44 +0000 (UTC)

Hi LSM Automation Bot,  The customer has responded to the ticket.  Delivery  Ticket comment <div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzU2Nzg1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gtXbxBBo7Ro0gZ23lePUm-RxkTv41127w9arQEGzuAs" data-id="2044013567856" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzU2Nzg1NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.d15mWuEahVci4GFwC8dH923lnH0rrMPkda02FXZ0Vxc" data-id="2044013567857" style="max-width: 100%"></div>
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<div dir="auto">Beauty products. The Maybelline sky lash mascara and essence lip gloss both were already opened and not in its actual packaging and upon using the Maybelline Mascara is all dry . I demand urgent exchange of these products and being your regular customer i want serious assurance for this cheating. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Mar 2, 2023 at 8:47 PM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div>Dear Customer,</div>

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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>

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<div>We sincerely apologize for this inconvenience caused to you. This is definitely not the kind of experience we want you to have when shopping with us. We request you to please share with us the name of the item as well as an image/video showing the issue and we will be happy to look into this further.</div>

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<div>We are looking forward to hear from you soon. Thank you for your help!</div>

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<div>Thanks,</div>

<div>Max Support Team</div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5780668