Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Thu, 23 Feb 2023 15:30:26 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

A

5726243 - incorrect escalation

Akshay Berry

A

checking Akshay

Apoorv Joshi

A

Akshay Berry

5726243 - incorrect escalation

Customer wants to return wwd item because of color issue, he ordered it in grey color but received in white color. He is also complaining that there is no door on the item(it was not there from the beginning though) which is his reason to return. Should the agent have directly escalated to Ankur instead?

Apoorv Joshi

A

Instead of the WWD team.

Apoorv Joshi

A

Apoorv Joshi

Customer wants to return wwd item because of color issue, he ordered it in grey color but received in white color. He is also complaining that there is no door on the item(it was not there from the beginning though) which is his reason to return. Should the agent have directly escalated to Ankur instead?

yes, return approval to be given by concept head only right? what will delivery team do in it

Akshay Berry

A

Akshay Berry

yes, return approval to be given by concept head only right? what will delivery team do in it

okay got it ankur. will get this correctly escalated and will speak to the agent as well.

Apoorv Joshi

A

Akshay*

Apoorv Joshi

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