Subject: New Reply Received - Delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 11 Feb 2023 09:48:48 +0000

Hi LSM Automation Bot,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">
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<div dir="auto">I always respond but delivery driver tell always its not there area to deliver..</div>
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<div dir="auto">Here's my proof that i always respond all delivery driver...see attached </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Feb 11, 2023, 12:43 PM Arll Velasco &lt;<a href="mailto:[email-masked]" style="text-decoration-line:none;color:rgb(66,133,244)" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">I always respond but delivery driver tell always its there area to deliver..</div>
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<div dir="ltr">On Sat, Feb 11, 2023, 12:31 PM Splash &lt;<a href="mailto:[email-masked]" style="text-decoration-line:none;color:rgb(66,133,244)" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style="font-family:'-apple-system','blinkmacsystemfont','segoe ui','roboto','helvetica neue','arial',sans-serif;font-size:14px">
<div>Dear Customer,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<br> <br>We sincerely apologize for this inconvenience caused to you.</div>
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<div>We have checked and as we can see the courier partner tried to contact you on the contact number shared when placing the order: 0542929075 thrice on 3 different days but didn't receive any response from your end.</div>
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<div>The courier has now sent the items back to the warehouse. Unfortunately once the items have already been initiated as a return we are unable to reship the items. Once the items are received at warehouse, a refund for the same will be processed and you will receive an email notification for the same.</div>
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<div>We would request you to please simply order the same items again from our website if available.</div>
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<div>We will be closing this case for now however, if you need any further assistance or believe the issue is still not resolved please feel free to reply to this email and we will be happy to assist you further.</div>
<div> </div>
<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
<div> </div>
<div>Thanks,</div>
<div>Splash Support Team</div>
<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:rgb(255,255,255)">5695195:1125156</span>
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<div dir="ltr" class="gmail_attr">On Sat, Feb 11, 2023, 12:47 PM Arll Velasco &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Here's my proof that i always respond all delivery driver...see attached </div>
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<div dir="ltr" class="gmail_attr">On Sat, Feb 11, 2023, 12:43 PM Arll Velasco &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">I always respond but delivery driver tell always its there area to deliver..</div>
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<div dir="ltr" class="gmail_attr">On Sat, Feb 11, 2023, 12:31 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div>Dear Customer,</div>

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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>

<div>
<br>
 <br>
We sincerely apologize for this inconvenience caused to you.</div>

<div> </div>

<div>We have checked and as we can see the courier partner tried to contact you on the contact number shared when placing the order: 0542929075 thrice on 3 different days but didn't receive any response from your end.</div>

<div> </div>

<div>The courier has now sent the items back to the warehouse. Unfortunately once the items have already been initiated as a return we are unable to reship the items. Once the items are received at warehouse, a refund for the same will be processed and you will receive an email notification for the same.</div>

<div> </div>

<div>We would request you to please simply order the same items again from our website if available.</div>

<div> </div>

<div>We will be closing this case for now however, if you need any further assistance or believe the issue is still not resolved please feel free to reply to this email and we will be happy to assist you further.</div>

<div> </div>

<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>

<div> </div>

<div>Thanks,</div>

<div>Splash Support Team</div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5695195