Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Sat, 4 Feb 2023 08:26:44 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

A

Akshay Berry

5659898 - not checking hybris

shared the feedback with the agent.

Apoorv Joshi

A

and have coached him on this.

Apoorv Joshi

A

Akshay Berry

5659825 - wrong escalation

shared feedback with agent for this as well and have coached him on this. He will properly check hybris and for such concerns he will escalate to concept spoc first. I have given him a strict warning.

Apoorv Joshi

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