Subject: New Reply Received - My Account
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 15:06:09 +0000

Hi LSM Automation Bot,  The customer has responded to the ticket.  My Account  Ticket comment <div dir="auto">1. Forget my password <div dir="auto">2. Don't receive any emails </div>
<div dir="auto">3. Used Android &amp; web browser </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 1 Feb 2023, 6:03 pm Mahmoud Awad, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">The problem was not solved</div>
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<div dir="ltr" class="gmail_attr">On Wed, 1 Feb 2023, 10:21 am Splash, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5646755</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">LSM Automation Bot : </div>
<div>Dear Customer,</div>
<div> </div>
<div>Thank you for reaching out to us.</div>
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<div>We sincerely apologize for the issue you are facing however, could you please try to reinstall the app or if you are using a browser then please clear your cache/cookies and try again. If the same issue persists please share with us the following details so we can assist you accordingly with this-<br><br>1. Screenshot of the issue</div>
<div>2. Registered email address</div>
<div>3. Device Model</div>
<div>4. App Version</div>
<div>5. iOS/Android Version</div>
<div> </div>
<div>Thank you for your help!</div>
<div> </div>
<div>Thanks,</div>
<div>Splash Support Team</div>
<div><br></div>
<br>

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Attachments :
1. <a href='https://helpae.splashfashions.com/helpdesk/attachments/2044010874799'>Screenshot_20230201_180324_Centrepoint.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5646755