Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Thu, 26 Jan 2023 14:07:13 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

A

5613752 - why return created for WWD item without approval?

Akshay Berry

M

Akshay Berry

5613752 - why return created for WWD item without approval?

Checking on it.

Manish Kumar

M

Akshay Berry

5613752 - why return created for WWD item without approval?

Hi Akshay,
Apology on this, The customer reported that he received the damaged item and the delivery guys already took the item with them.

The agent has mistakenly escalated it to olm team and they advised to create return request and they will collect the item.

I am creating child ticket KW HC escalation team to confirm if the item has been replaced to the cx, as per the cx item was not with him.

Will also give feedback to this agent, Thanks.

Manish Kumar

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