Subject: Note Added - [#5560918] Re: Your products are on the way
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 18 Jan 2023 04:30:31 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5560918    Subject:  Re: Your products are on the way   Requester: Minakshi Panja    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div>Dear Splash,</div>
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<div style="line-height: normal"><span>We would like to inform you that we are proceeding with ticket # 355619 closure. Below is the summary for your reference.</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> Manual status update.</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> Didn't get a timestamp for the status update.</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
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<span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span><br>
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<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor" style='font-family: "trebuchet ms", arial, sans-serif; font-size: 13px'>Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
<div><span rel="tempredactor"><br></span></div>
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<span rel="tempredactor" style='font-family: "trebuchet ms", arial, sans-serif; font-size: 13px'>After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span><br>
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<div><span rel="tempredactor">Please provide your valuable feedback.</span></div>
<div><span rel="tempredactor" style='font-family: "trebuchet ms", arial, sans-serif; font-size: 13px'>An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/355619" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/355619</a></span>
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<div><font color="#000000"><strong>Thanks and Regards,</strong></font></div>
<div><font color="#000000"><strong>Pankaj Ramdoot</strong></font></div>
<div><font color="#000000"><strong>Technical Engineer | FarEye</strong></font></div>
<div><font color="#000000"><strong>Call: +91 70-6595-6595</strong></font></div>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Tue, 17 Jan at  9:26 AM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Vishawajeet,</div>
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<div>We are waiting for your feedback over our previous mail, please revert if you still have any queries or confusion else allow us to proceed with the case closure.</div>
<div>Should we not hear from you in the next business day we will proceed with the ticket closure.</div>
<div><br></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/355619" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/355619</a></span>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Mon, 16 Jan at  2:55 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div>Dear Splash,</div>
<div><br></div>
<div dir="ltr">Just following up on this ticket to check if you had a chance to look into our previous response. Please do respond to us if you need further assistance. We will be happy to help you.<br>
</div>
<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
<div>
<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/355619" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/355619</a></span>
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<div><span style="word-break: break-word"><span style="font-weight: 700">Technical Engineer | FarEye</span></span></div>
<div style="word-break: break-word">
<span style="font-weight: 700; font-size: 12.8px">Call: <span style="word-break: break-word; font-size: 13px; background-color: rgb(250, 250, 250)">+91 70-6595-6595</span></span><div></div>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Fri, 13 Jan at  6:51 AM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div>Dear Splash,</div>
<div><br></div>
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<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
<div>
<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/355619" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/355619</a></span>
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<div><span style='color: rgb(0, 0, 0); font-family: "trebuchet ms", arial, sans-serif'>------------------------------------------------------------------------</span></div>
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<tr style="box-sizing: border-box; user-select: none"><td class="current" style="min-width: 5px; user-select: text; color: rgb(132, 157, 160); height: 20px">        Technical Engineer</td></tr>
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<td style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text; width: 130px" width="130"><table border="0" cellpadding="0" cellspacing="0" style="border: none; empty-cells: show; word-break: normal; width: 130px"><tbody style="box-sizing: border-box">
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<td style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text; text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); user-select: auto; word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/mob.png" alt="call" width="11" style="box-sizing: border-box; max-width: calc(100% - 10px); cursor: pointer; padding-right: 1px; padding-left: 1px" class="fr-fic fr-dii"></a></td>
<td style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text"><a href="tel:9899219369" rel="noreferrer" style="color: rgb(132, 157, 160); user-select: auto" target="_blank">+917065956595</a></td>
</tr>
<tr style="box-sizing: border-box; user-select: none">
<td style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text; text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); user-select: auto; word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/zone.png" alt="call" width="16" style="box-sizing: border-box; max-width: calc(100% - 10px); cursor: pointer; padding-right: 1px; padding-left: 1px" class="fr-fic fr-dii"></a></td>
<td style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text; color: rgb(132, 157, 160)">India (IST)</td>
</tr>
<tr style="box-sizing: border-box; user-select: none">
<td style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text; text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); user-select: auto; word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/web.png" alt="call" width="16" style="box-sizing: border-box; max-width: calc(100% - 10px); cursor: pointer; padding-right: 1px; padding-left: 1px" class="fr-fic fr-dii"></a></td>
<td style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text"><a href="https://www.fareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(132, 157, 160); user-select: auto; word-break: normal; overflow-wrap: break-word" target="_blank">www.fareye.com</a></td>
</tr>
</tbody></table></td>
</tr></tbody></table></td></tr>
<tr style="box-sizing: border-box; user-select: none"><td style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text; height: 20px"></td></tr>
<tr style="box-sizing: border-box; user-select: none"><td style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text"><a href="https://tools.fareye.com/bannerredirect" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); user-select: auto; word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/signature-banner.gif" width="100%" alt="Banner" style="box-sizing: border-box; max-width: 330px; cursor: pointer; padding-right: 1px; padding-left: 1px" class="fr-fic fr-dii"></a></td></tr>
<tr style="box-sizing: border-box; user-select: none"><td style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text; height: 20px"></td></tr>
<tr style="box-sizing: border-box; user-select: none"><td style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text"><table border="0" cellpadding="0" cellspacing="0" style="border: none; empty-cells: show; word-break: normal"><tbody style="box-sizing: border-box"><tr style="box-sizing: border-box; user-select: none">
<td style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text" width="30"><a href="https://www.linkedin.com/company/fareye/" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); user-select: auto; word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/linkedin.png" alt="Linkedin" width="20" style="box-sizing: border-box; max-width: calc(100% - 10px); cursor: pointer; padding-right: 1px; padding-left: 1px" class="fr-fic fr-dii"></a></td>
<td style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text" width="30"><a href="https://twitter.com/fareye" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); user-select: auto; word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/twitter.png" alt="Linkedin" width="20" style="box-sizing: border-box; max-width: calc(100% - 10px); cursor: pointer; padding-right: 1px; padding-left: 1px" class="fr-fic fr-dii"></a></td>
<td style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text" width="30"><a href="https://www.facebook.com/GetFarEye" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); user-select: auto; word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/facebook.png" alt="Linkedin" width="20" style="box-sizing: border-box; max-width: calc(100% - 10px); cursor: pointer; padding-right: 1px; padding-left: 1px" class="fr-fic fr-dii"></a></td>
<td style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text" width="30"><a href="https://www.youtube.com/FarEyeInAction" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); user-select: auto; word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/youtube.png" alt="Linkedin" width="20" style="box-sizing: border-box; max-width: calc(100% - 10px); cursor: pointer; padding-right: 1px; padding-left: 1px" class="fr-fic fr-dii"></a></td>
</tr></tbody></table></td></tr>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Thu, 12 Jan at  8:00 AM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Vishawajeet,<br><br>
</div>
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<span style="color: rgb(24, 50, 71)" dir="ltr">Let us know if you had a chance to look at our previous response regarding the timestamp request. If any assistance is required from our end kindly let us know. We will be happy to help you.</span> </div>
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<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
<div>
<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/355619" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/355619</a></span>
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<div dir="ltr"><table border="0" cellpadding="0" cellspacing="0" style='border-collapse: collapse; border: none; color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; width: 330px; max-width: 330px'><tbody>
<tr><td style="font-family: arial; font-size: 12px; width: 330px; max-width: 330px"><table border="0" cellpadding="0" cellspacing="0"><tbody><tr>
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<tr><td style="font-size: 20px; font-family: arial; font-weight: bold; color: rgb(1, 42, 54)">Karan Kaushal</td></tr>
<tr><td style="font-size: 12px; font-family: arial; color: rgb(132, 157, 160); height: 20px">Technical Engineer</td></tr>
</tbody></table></td>
<td width="10"></td>
<td width="5" style="border-left: 1px solid rgb(205, 220, 224)"></td>
<td style="width: 130px" width="130"><table border="0" cellpadding="0" cellspacing="0" style="width: 130px"><tbody>
<tr>
<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/mob.png" alt="call" width="11" class="fr-fic fr-dii"></a></td>
<td><a href="tel:+917065956595" rel="noreferrer" style="color: rgb(132, 157, 160)" target="_blank">+917065956595</a></td>
</tr>
<tr>
<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/zone.png" alt="call" width="16" class="fr-fic fr-dii"></a></td>
<td style="color: rgb(132, 157, 160)">India (IST)</td>
</tr>
<tr>
<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/web.png" alt="call" width="16" class="fr-fic fr-dii"></a></td>
<td><a href="https://www.fareye.com/" rel="noreferrer" style="color: rgb(132, 157, 160)" target="_blank">www.fareye.com</a></td>
</tr>
</tbody></table></td>
</tr></tbody></table></td></tr>
<tr><td style="font-size: 4px">    </td></tr>
<tr><td><a href="https://tools.fareye.com/bannerredirect" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/signature-banner.gif" width="100%" alt="Banner" style="max-width: 330px" class="fr-fic fr-dii"></a></td></tr>
<tr><td style="font-size: 4px">    </td></tr>
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<td><table border="0" cellpadding="0" cellspacing="0"><tbody><tr>
<td width="30"><a href="https://www.linkedin.com/company/fareye/" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/linkedin.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
<td width="30"><a href="https://twitter.com/fareye" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/twitter.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
<td width="30"><a href="https://www.facebook.com/GetFarEye" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/facebook.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
<td width="30"><a href="https://www.youtube.com/FarEyeInAction" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/youtube.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
</tr></tbody></table></td>
<td width="20"></td>
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