Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 11:06:33 +0000

Hi LSM Automation Bot,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Yes i want to change the size ot my order. Where i can bring this to chnage my items</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Jan 6, 2023, 11:34 AM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div>Dear Customer,</div>

<div> </div>

<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>

<div> </div>

<div>You can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.</div>

<div> </div>

<div>If you would like us to create a return request for you, please let us know which products you would like to return.</div>

<div> </div>

<div>We also have the following return options: </div>

<div>
<br>
· You can make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>

<div>. You can contact our customer support team on 800-1111027 to make a return and to be notified of the refund amount based on our return policy.</div>

<div>·You can now drop off your return to any Centrepoint store across the KSA.</div>

<div>
<br>
 <br>
Here’s what you need to do.</div>

<div>
<br>
 <br>
·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the KSA.<br>
·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>

<div>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br>
 <br>
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>

<div> </div>

<div>** Please note, all ELECTRONIC items are non-returnable as per our returns policy.</div>

<div>
<br>
 <br>
Feel free to get in touch with us for further assistance.<br>
<br>
 </div>

<div>Thanks,</div>

<div>Splash Support Team</div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5554004