Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Tue, 3 Jan 2023 09:35:04 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

A

5531124 - HB ticket, remove plz

Akshay Berry

N

Akshay Berry

5531124 - HB ticket, remove plz

Reassigning to the correct group

Nikhil Bishnoi

A

Nikhil Bishnoi

Hi @akshay.berry1 Kindly assist with the email id for store SPOC for store id Shoemart21027, Order ID 1706367667. It is not mentioned in the escalation matrix.

send to akramullah khan

Akshay Berry

N

Akshay Berry

send to akramullah khan

Noted. Please also confirm that is this for this store code always or is it just for this ticket only

Nikhil Bishnoi

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Akshay Berry

send to akramullah khan

Hi @akshay.berry1 Akramullah.Khan is on leave till Jan 10th. Please provide us an alternate email to escalate this.

Nikhil Bishnoi

M

Hi Team

Mahmoud Emad Elsayed

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5539668

Mahmoud Emad Elsayed

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Please check if the response was the correct response

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

Please check if the response was the correct response

checking mahmoud

Apoorv Joshi

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Mahmoud Emad Elsayed

5539668

I will have someone apologize to the customer and manually respond to customer. And I have coached the agent who sent this response through tagging. Will not happen again.

Apoorv Joshi

M

Hi team

Malik Ismail

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Malik Ismail

Hi team

Good Afternoon Malik,

Manish Kumar

M

please check and confirm if the chat connectivity issue still shwoing

Malik Ismail

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Malik Ismail

please check and confirm if the chat connectivity issue still shwoing

Now, we are not facing any connectivity issue on chat, Thanks.

Manish Kumar

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