Subject: New Reply Received - Re: Your refund is on its way
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 01 Dec 2022 13:44:16 +0000

Hi LSM Automation Bot,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="auto">Someone tried contacting me thrice today with a number labeled as "potential fraud" which I obviously didn't receive.<div dir="auto">Also attaching the screen shots of yesterday's whatsapp conversation and the msgs I am receiving from last 3-4 days.</div>
<div dir="auto"><br></div>
<div dir="auto">My experience with splash delivery service was bad and irritating.</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 1 Dec 2022, 16:05 Splash, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div>Dear Customer,</div>

<div> </div>

<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>

<div>
<br>
We sincerely apologize for this inconvenience caused to you.</div>

<div> </div>

<div>We have checked and as we can see the courier partner tried to contact you on the contact number shared when placing the order: 0552480910 thrice on 3 different days but didn't receive any response from your end.</div>

<div> </div>

<div>The courier has now sent the items back to the warehouse. Unfortunately once the items have already been initiated as a return we are unable to reship the items.</div>

<div> </div>

<div>We would request you to please simply order the same items again from our website if available.</div>

<div> </div>

<div>We will be closing this case for now however, if you need any further assistance or believe the issue is still not resolved please feel free to reply to this email and we will be happy to assist you further.</div>

<div> </div>

<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>

<div> </div>

<div>Thanks,</div>

<div>Centrepoint Support Team</div>

	

</div></blockquote>
</blockquote></div>

Attachments :
1. <a href='https://helpae.splashfashions.com/helpdesk/attachments/2044006105447'>Screenshot_20221201_163759_Phone.jpg</a><br />2. <a href='https://helpae.splashfashions.com/helpdesk/attachments/2044006105448'>Screenshot_20221201_163753_WhatsApp.jpg</a><br />3. <a href='https://helpae.splashfashions.com/helpdesk/attachments/2044006105449'>Screenshot_20221201_164150_Messages.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5389205