Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Wed, 30 Nov 2022 11:23:46 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

N

Akshay Berry

5367061 - incorrect order details

Apologies on this, getting this corrected.

Nikhil Bishnoi

M

https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/335707/conversation/684142879253011

Mahmoud Emad Elsayed

M

please check

Mahmoud Emad Elsayed

M

Mahmoud Emad Elsayed

https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/335707/conversation/684142879253011

Checking this with Elharith and aksing him to talk to his agent right now.

Manish Kumar

M

https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/335707/conversation/684097980232112

Mahmoud Emad Elsayed

M

chat not assigned to any, however it was handled and resolved

Mahmoud Emad Elsayed

M

there are many similar cases,

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

there are many similar cases,

Let me check and speak to the whole team Mahmoud. We will get this taken care of within today. Thank you.

Apoorv Joshi

M

hi team

Mahmoud Emad Elsayed

M

do you share any filter for tickets didnt responded for the first time by the bot

Mahmoud Emad Elsayed

M

with ksa team

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

with ksa team

They go to their queue directly in the "First response due" section. When agents are working on this queue they can answer the customer direct, we share a link with agents everyday in the morning to work on this to prevent the sla going up.

Apoorv Joshi

M

filter link ?

Mahmoud Emad Elsayed

M

can you please share it filter name ?

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

can you please share it filter name ?

https://landmarkgroupservice.freshdesk.com/a/tickets/filters/770939?orderType=asc

Apoorv Joshi

A

this is the link

Apoorv Joshi

M

for the tickets where the bot didnt response ?

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

for the tickets where the bot didnt response ?

yes these are all the fresh cases where bot did not respond and was selected as other. Agent need to manually respond to these cases.

Apoorv Joshi

M

and how you filter other tags ?

Mahmoud Emad Elsayed

A

Saurabh will call you and will share the details with you on teams.

Apoorv Joshi

A

he must have sent you a message on teams.

Apoorv Joshi

M

4773753

Malik Ismail

M

pls update the matrix as email sent to invalid email

Malik Ismail

M

Malik Ismail

pls update the matrix as email sent to invalid email

Checkin on it

Manish Kumar

M

add [email-masked] for Max vouchers

Malik Ismail

M

voucher extended pls reply to customer and close the case

Malik Ismail

M

4740723

Malik Ismail

M

refund will be done within 48 hrs. pls inform customer and close ticket

Malik Ismail

N

Malik Ismail

voucher extended pls reply to customer and close the case

Will get the needful done.

Nikhil Bishnoi

N

Malik Ismail

refund will be done within 48 hrs. pls inform customer and close ticket

Will get the needful done.

Nikhil Bishnoi

M

image.png (9.1 KB)

Malik Ismail

M

Please priortize closing remaining tickets in Sep & Oct in KSA

Malik Ismail

A

Malik Ismail

Please priortize closing remaining tickets in Sep & Oct in KSA

Will prioritize malik

Apoorv Joshi

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