Subject: New Reply Received - Re: Thank you for collecting your order
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 28 Nov 2022 07:07:43 +0000

Hi LSM Automation Bot,  The customer has responded to the ticket.  Re: Thank you for collecting your order  Ticket comment <div dir="auto">If I  refund this item and take the new order  size 42. Can you refund my old money? </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 28 Nov 2022, 09:37 Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div>Dear Customer,</div>

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<div>Thank you for reaching out to us.</div>

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<div>We are truly sorry to hear that you wish to return some items in your order. We have at this time created a return request for you for the items which you shared with us.</div>

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<div>Our courier partner will be in touch with you within 3-5 working days to arrange a collection with you. Once the items have been collected, the courier partner will deliver the items to our warehouse within 2-4 working days.</div>

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<div>Once we have received the items at the warehouse, a refund for the same will be processed within 1-2 working days of the quality check and an email notification will be sent to you for the same.</div>

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<div>We hope this helps and have a great day! Stay Safe!</div>

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<div>Thanks,</div>

<div>Splash Support Team</div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5361815