Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Mon, 21 Nov 2022 11:57:35 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

M

Nikhil Bishnoi

Hi @malik.ismail Please check this ticket id 5312097 stating regarding our FB page, but the email is from an unidentified user. Please advise can we mark this as SPAM.

Pls ignore and mark as spam

Malik Ismail

N

Malik Ismail

Pls ignore and mark as spam

Noted. Thank you.

Nikhil Bishnoi

N

Hi @malik.ismail We are receiving too many cases where the customer is using NBK debit card and the promotion discount is not applying to the order. Please advise.

Nikhil Bishnoi

M

Nikhil Bishnoi

Hi @malik.ismail We are receiving too many cases where the customer is using NBK debit card and the promotion discount is not applying to the order. Please advise.

share orders ID's

Malik Ismail

N

Malik Ismail

share orders ID's

Order ids are 8400700923, 8400225103, 8400232800, 8400345227, 8400347039.

Nikhil Bishnoi

M

Bin promotions work for cards which are entered on our screen. In case of KNET, the cards are entered on KNET page and we do not know what card number is used. So, bin promotion will not work for cards used through KNET

Mahmoud Emad Elsayed

M

Nikhil Bishnoi

Order ids are 8400700923, 8400225103, 8400232800, 8400345227, 8400347039.

yes. through Knet will not work. only direct use for NBK card. like order 8400365101

Malik Ismail

M

Ticket 5305425

Malik Ismail

M

its ksa . pls assign to ksa team

Malik Ismail

M

Malik Ismail

its ksa . pls assign to ksa team

Apology on it Malik, Will coach the agent to reassign it before responding on the ticket.

Manish Kumar

M

Mahmoud Emad Elsayed

Bin promotions work for cards which are entered on our screen. In case of KNET, the cards are entered on KNET page and we do not know what card number is used. So, bin promotion will not work for cards used through KNET

Thank you Mahmoud and Malik for clarification.

Manish Kumar

Join the conversation now

Collaborate on the go!

|

Please do not reply to this email as it is automated and cannot be responded to.

powered by Freshconnect, Freshworks Inc.