Subject: New Reply Received - Re: You haven't collected order number 6182561626
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 21 Nov 2022 09:20:01 +0000

Hi LSM Automation Bot,  The customer has responded to the ticket.  Re: You haven't collected order number 6182561626  Ticket comment <div dir="auto"><div>Dear Splash:<div dir="auto"><br></div>
<div dir="auto">I emailed you last week. Twice in fact.</div>
<div dir="auto"><br></div>
<div dir="auto">It seems that your Customer Service team just keeps on forwarding me copied message. Because you don't reply to my actual concerns.</div>
<div dir="auto"><br></div>
<div dir="auto">I mentioned in my two emails earlier that I am out of KSA and will be back around the 26th of November. I hope you can keep my order till then.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
<div dir="auto"><br></div>
<div dir="auto">Christopher Cadhit</div>
<div dir="auto">0565261852</div>
<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 19 Nov 2022, 12:12 pm Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div>Dear Customer,</div>

<div> </div>

<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>

<div> </div>

<div>We have checked the following order: 6182561626 and as we can see your order is ready for collection at this time. </div>

<div> </div>

<div>An email/sms notification was sent to you regarding the same. If you have not received this notification please simply carry your order confirmation email with you along with one of these verification id and you will be able to successfully collect your order:</div>

<div> </div>

<div>Iqama Number or National ID/Passport</div>

<div> </div>

<div>We hope this helps and have a great day! Stay Safe!</div>

<div> </div>

<div>Thanks,</div>

<div>Splash Support Team</div>
</div></blockquote>
<div dir="auto"><br></div>
<div dir="auto">
<br><div style="min-width:150px" class="elided-text" dir="auto">
<div dir="ltr">-----------------<br>From: <strong dir="auto">Chris George</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Sat, 19 Nov 2022, 8:59 am<br>Subject: Re: You haven't collected order number 6182561626<br>To: Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>Cc: Chris George &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
</div>
<br><br><div dir="auto"><div>Dear Splash:<div dir="auto"><br></div>
<div dir="auto">I am currently out of the country.</div>
<div dir="auto"><br></div>
<div dir="auto">I will be back to Riyadh on 26th November.</div>
<div dir="auto"><br></div>
<div dir="auto">Kindly extend the period for collection of my order at one of your stores. I will collect it anytime from the 26th November onwards.</div>
<div dir="auto"><br></div>
<div dir="auto">Best,</div>
<div dir="auto"><br></div>
<div dir="auto">Christopher Cadhit</div>
<div dir="auto">Mobile 0565261852</div>
<br><br><div style="min-width:150px" class="elided-text">
<div dir="ltr">On Sat, 19 Nov 2022, 7:17 am Splash Fashions, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote style="min-width:150px;margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<u></u><div><table border="0" cellpadding="0" cellspacing="0" align="center" style="max-width:620px;width:271.604px;font-family:'helvetica','arial',sans-serif;background:rgb(255,255,255);background-color:FFFFFF"><tbody>
<tr><td align="center"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="background-color:#f2f2f2"><tbody><tr><td><table border="0" cellpadding="0" cellspacing="0" width="90%" align="center"><tbody><tr><td align="center" style="color:rgb(146,151,158);font-size:12px;padding:5px 0px;line-height:18px;text-align:right">Pick it up in-store now</td></tr></tbody></table></td></tr></tbody></table></td></tr>
<tr><td align="center"><div><table border=" 0" cellpadding=" 0" cellspacing=" 0" width="100%" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;background-color: ffffff"><tbody><tr><td align="center"><table border=" 0" cellpadding=" 0" cellspacing=" 0" width="
				93%" align="center"><tbody><tr><td align="center">
<table border=" 0" cellpadding=" 0" cellspacing="
							0" align="left"><tbody><tr><td style="padding:25px 0px 0px 5px"><a href="https://www.splashfashions.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_SA_en" style="display:inline-block" rel="noreferrer"><img alt=" Splash logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-splash.png" width="90" style="border:0px;margin:0px"></a></td></tr></tbody></table>
<table border=" 0" cellpadding=" 0" cellspacing="
							0" align="right"><tbody><tr><td align=" right" style="padding:0px 0px 10px"><table border=" 0" cellpadding=" 0" cellspacing="
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<tr><td colspan=" 2" style="padding:15px 0px 0px">Download our apps now</td></tr>
<tr>
<td align=" right" style="padding:5px 15px 0px 0px"><a href="https://itunes.apple.com/ae/app/id1157403562" rel="noreferrer"><img alt=" ios icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png" width=" 19"></a></td>
<td align=" left" style="padding:5px 0px 0px 15px"><a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.splashfashions&amp;referrer=utm_source%3DWelcomeMail%26utm_medium%3Demail%26utm_campaign%3Dwelcome" rel="noreferrer"><img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19"></a></td>
</tr>
<tr>
<td align=" right" style="padding:2px 10px 0px 0px"><a href="https://itunes.apple.com/ae/app/id1157403562" style="text-decoration-line:none;color:rgb(32,32,32)" rel="noreferrer">iPhone</a></td>
<td align=" left" style="padding:2px 0px 0px 10px"><a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.splashfashions&amp;referrer=utm_source%3DWelcomeMail%26utm_medium%3Demail%26utm_campaign%3Dwelcome" style="text-decoration-line:none;color:rgb(32,32,32)" rel="noreferrer">Android</a></td>
</tr>
</tbody></table></td></tr></tbody></table>
</td></tr></tbody></table></td></tr></tbody></table></div>
</td></tr>
<tr><td align="center"><div><table border=" 0" cellpadding=" 0" cellspacing=" 0" width="
	100%" style="background:rgb(36,36,40);background-color: 242428"><tbody><tr><td align="center" style="border-bottom:1px solid rgb(238,238,238)"><table border=" 0" cellpadding=" 0" cellspacing=" 0" width="
				93%" align="center"><tbody><tr><td align="center"><table border=" 0" cellpadding=" 0" cellspacing="
							0" width="100%"><tbody><tr><td align=" left" style="padding:0px"><table border=" 0" cellpadding=" 0" cellspacing="
											0" width="100%" style="font-size:14px;line-height:16px"><tbody><tr><td width=" 100%" style="padding:5px 0px">
<a href="https://www.splashfashions.com/sa/en/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_SA_en" style="text-decoration-line:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" rel="noreferrer">Women</a> <a href="https://www.splashfashions.com/sa/en/department/men?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_SA_en" style="text-decoration-line:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" rel="noreferrer">Men</a> <a href="https://www.splashfashions.com/sa/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_SA_en" style="text-decoration-line:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" rel="noreferrer">Offers</a> <a href="https://www.splashfashions.com/sa/en/search?q=badge.title.en%3AClearance&amp;clr=true&amp;utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_SA_en" style="text-decoration-line:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" rel="noreferrer">Clearance</a>
</td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></div>
</td></tr>
<tr><td><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="max-width:90%"><tbody><tr><td align="center"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding:22px 0px 0px"><tbody>
<tr><td align="center" style="padding:0px 0px 10px">
<div style="font-size:24px;margin:0px;padding:0px;text-align:left;font-weight:bold;color:rgb(32,32,32);line-height:32px">You haven't collected your order yet.</div>
<div style="font-size:16px;margin:0px;padding:10px 0px 0px;line-height:22px;text-align:left;color:rgb(32,32,32)">Hi Christopher Cadhit, your order number <span style="color:rgb(0,185,229)"><a href="https://www.splashfashions.com/sa/en/my-account/order/6182561626?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_SA_en" style="color:rgb(0,185,229);text-decoration-line:none" rel="noreferrer">6182561626</a></span> is still waiting for you at the following store.</div>
</td></tr>
<tr><td><table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody>
<tr><td><table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td style="border:1px solid rgb(238,238,238);padding:15px;border-radius:3px;background:rgb(253,253,253)"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr>
<td align="left" width="70%" style="padding:5px 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody>
<tr><td align="left" width="100%"><h4 style="margin:0px;font-weight:normal;font-size:16px">Pickup from:</h4></td></tr>
<tr><td align="left" width="100%" style="margin-top:20px"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="margin:15px 0px 0px"><tbody><tr>
<td align="left" width="10%"><img src="https://i1.lmsin.net/website_images/ae/icons/location-icon.png" width="25"></td>
<td align="left" width="90%"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody>
<tr><td align="left" width="100%"><h4 style="margin:0px;font-size:15px">
<span style="text-transform:capitalize">Centrepoint</span>, <span style="text-transform:capitalize">Sulaimaniyah,Al Tamimi Mall, 30th Prince Sultan Street</span>
</h4></td></tr>
<tr><td align="left" width="100%"><h6 style="margin:10px 0px 3px;font-size:12px;color:rgb(146,151,158);font-weight:normal">Address :</h6></td></tr>
<tr><td align="left" width="100%"><div style="margin:0px;font-size:14px;line-height:18px;padding-right:40px">Sulaimaniyah,Al Tamimi Mall, 30th Prince Sultan Street, 12222, Riyadh, Riyadh, Saudi Arabia<br>Phone Number: 8001111027</div></td></tr>
<tr><td align="left" width="100%"><h6 style="margin:10px 0px 3px;font-size:12px;color:rgb(146,151,158);font-weight:normal">Working hours :</h6></td></tr>
<tr><td align="left" width="100%"><div style="margin:0px;font-size:14px">Saturday-Thursday ( 9:30 AM-10:30 PM)Friday( 2:00 Noon- )</div></td></tr>
</tbody></table></td>
</tr></tbody></table></td></tr>
<tr><td align="left" width="100%"><a href="https://www.google.com/maps/dir/Current+Location/Sulaimaniyah,Al%20Tamimi%20Mall,%2030th%20Prince%20Sultan%20Street,%2012222,%20Riyadh,%20As%20Sulimaniyah,%20Riyadh,%20Saudi%20Arabia?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_SA_en" style="color:rgb(0,185,229);font-size:12px;font-weight:bold;text-decoration-line:none;margin:20px 0px 0px;display:inline-block" rel="noreferrer"><img src="https://i1.lmsin.net/website_images/ae/static-pages/returns/ic-directions.png" style="vertical-align:middle;padding-right:5px">Get Directions</a></td></tr>
</tbody></table></td>
<td align="center" width="30%"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="width:65.0833px"><tbody><tr><td>
<div style="margin:0px;font-size:14px;line-height:25px">Payment Method:<br>
</div>
<div style="margin:0px;font-size:16px;line-height:25px;color:rgb(36,36,40)">
<img src="https://i1.lmsin.net/website_images/ae/checkout/logo-mada.png" alt="mada" style="width:60px;max-width:60px;margin:10px 20px 0px 0px;vertical-align:sub"><br>
</div>
<div style="font-size:14px;margin:6px auto">xxxx xxxx xxxx 8289<br>Christopher Cadhit</div>
<div></div>
<div></div>
</td></tr></tbody></table></td>
</tr></tbody></table></td></tr></tbody></table></td></tr>
<tr><td style="padding:10px 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td width="95%"><div style="line-height:22px;font-size:16px;margin:0px">Please collect it before NOVEMBER 25th, 2022, as your order will be returned to our warehouse after that time. Don't forget to carry your identification and a copy of your order confirmation email or text message.</div></td></tr></tbody></table></td></tr>
</tbody></table></td></tr>
</tbody></table></td></tr></tbody></table></td></tr>
<tr><td><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="max-width:90%"><tbody><tr><td align="center"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding:20px 0px 0px"><tbody><tr>
<td align="center"><img src="https://i1.lmsin.net/website_images/thankyou/gift.png" alt="" width="45" height="58" align="left"></td>
<td align="center"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="margin:0px 0px 0px 20px"><tbody>
<tr><td align="left"><div style="font-family:'lato';font-size:16px;font-weight:bold;color:rgb(36,36,40);margin:0px 0px 7px">Get a special discount on your next in-store purchase!</div></td></tr>
<tr><td align="left"><div style="font-family:lato;font-size:16px;color:rgb(145,145,147);margin:0px">All you need to do is show your Click &amp; Collect order number to our store staff on the day you collect and shop away.</div></td></tr>
</tbody></table></td>
</tr></tbody></table></td></tr></tbody></table></td></tr>
<tr><td><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="max-width:90%"><tbody>
<tr><td align="center"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding:0px"><tbody>
<tr><td align="center" style="padding:0px"><div style="margin:0px;padding:25px 0px 15px;font-size:16px;color:rgb(36,36,40);text-align:left;font-weight:bold">Order Details</div></td></tr>
<tr></tr>
<tr><td align="center" style="padding:0px;border-bottom:1px solid rgb(238,238,238)"></td></tr>
</tbody></table></td></tr>
<tr><td align="center" style="padding:15px 0px 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="font-size:14px"><tbody><tr>
<td width="28%" align="left" style="padding-left:15px"><div style="font-size:15px;color:rgb(32,32,32);padding:0px;line-height:20px;margin:0px">Items</div></td>
<td width="40%" align="left" style="padding-left:15px"><div style="font-size:15px;color:rgb(32,32,32);padding:0px;line-height:20px;margin:0px">Description</div></td>
<td width="30%" align="right" style="padding-right:10px"><div style="font-size:15px;color:rgb(32,32,32);padding:0px;line-height:20px;margin:0px">Shipped Quantity</div></td>
</tr></tbody></table></td></tr>
<tr><td align="center" style="padding:0px 0px 15px;border-bottom:1px solid rgb(238,238,238)"></td></tr>
<tr><td align="center"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="font-size:13px"><tbody><tr>
<td width="28%" align="center" style="padding-bottom:10px"><table border="0" cellpadding="0" cellspacing="0" align="left" width="100%"><tbody><tr><td><a href="https://www.splashfashions.com/sa/en/p/164391480?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_SA_en" style="text-decoration-line:none;padding:5px" rel="noreferrer"><img src="https://media.centrepointstores.com/i/centrepoint/2302203-HIPPY-SPW2212722_01-2100.jpg?fmt=auto&amp;h=150&amp;w=150&amp;qlt=95&amp;sm=c" alt="" style="height:auto;vertical-align:top;width:150px;padding:20px 0px 0px;max-width:135px"></a></td></tr></tbody></table></td>
<td width="40%" align="left" style="padding:15px">
<span style="line-height:24px;font-size:14px;color:rgb(61,70,72);font-weight:600"><strong>SPLASH</strong></span><br><strong>Iconic Printed Shirt with Long Sleeves and Button Closure</strong><br><span style="line-height:22px;font-size:14px;color:rgb(61,70,72)">Color: Multicolour</span><br><span style="line-height:22px;font-size:14px;color:rgb(61,70,72)">Size: XL</span><br>
</td>
<td align="center" style="padding:15px 10px;font-family:'arial','helvetica',sans-serif;line-height:20px;font-size:18px;color:rgb(61,70,72);font-weight:600"><span style="line-height:22px;font-size:14px">1</span></td>
</tr></tbody></table></td></tr>
<tr><td align="center" style="padding:0px 0px 15px;border-bottom:1px solid rgb(238,238,238)"></td></tr>
<tr><td align="center"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="font-size:13px"><tbody><tr>
<td width="28%" align="center" style="padding-bottom:10px"><table border="0" cellpadding="0" cellspacing="0" align="left" width="100%"><tbody><tr><td><a href="https://www.splashfashions.com/sa/en/p/164215327?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_SA_en" style="text-decoration-line:none;padding:5px" rel="noreferrer"><img src="https://media.centrepointstores.com/i/centrepoint/3518776-HQ124844-SP22140322_01-2100.jpg?fmt=auto&amp;h=150&amp;w=150&amp;qlt=95&amp;sm=c" alt="" style="height:auto;vertical-align:top;width:150px;padding:20px 0px 0px;max-width:135px"></a></td></tr></tbody></table></td>
<td width="40%" align="left" style="padding:15px">
<span style="line-height:24px;font-size:14px;color:rgb(61,70,72);font-weight:600"><strong>SPLASH</strong></span><br><strong>Printed Shirt with Short Sleeves and Button Closure</strong><br><span style="line-height:22px;font-size:14px;color:rgb(61,70,72)">Color: Multicolour</span><br><span style="line-height:22px;font-size:14px;color:rgb(61,70,72)">Size: XL</span><br>
</td>
<td align="center" style="padding:15px 10px;font-family:'arial','helvetica',sans-serif;line-height:20px;font-size:18px;color:rgb(61,70,72);font-weight:600"><span style="line-height:22px;font-size:14px">1</span></td>
</tr></tbody></table></td></tr>
<tr><td align="center" style="padding:0px 0px 15px;border-bottom:1px solid rgb(238,238,238)"></td></tr>
</tbody></table></td></tr>
<tr><td align="center" width="100%" bgcolor="ffffff" style="padding:10px 0px 20px;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;border-top:1px solid rgb(238,238,238)"><div><table border=" 0" cellpadding=" 0" cellspacing=" 0" style="max-width:600px;width:271.604px;padding:10px 0px 0px"><tbody>
<tr><td style="padding:0px 0px 15px 15px;font-size:15px;font-weight:700;color:rgb(36,36,40)">Need help? Get in touch</td></tr>
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<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div></td>
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<strong>Call us on 800-111-10CP (800-1111027).</strong><br>7 days a week, 24 hours a day</div></td>
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