Subject: New Reply Received - Online order 6183560354 return of one item
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 21 Nov 2022 05:24:11 +0000

Hi LSM Automation Bot,  The customer has responded to the ticket.  Online order 6183560354 return of one item  Ticket comment <div dir="ltr">Thanks for your response. I will visit your store.<div><br></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Nov 21, 2022 at 12:59 AM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div>Dear Customer,</div>

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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>

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<div>You can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.</div>

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<div>If you would like us to create a return request for you, please let us know which products you would like to return.</div>

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<div>We also have the following return options: </div>

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· You can make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>

<div>. You can contact our customer support team on 800-1111027 to make a return and to be notified of the refund amount based on our return policy.</div>

<div>·You can now drop off your return to any Centrepoint store across the KSA.</div>

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Here’s what you need to do.</div>

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·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.<br>
·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>

<div>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br>
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Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>

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<div>** Please note, all ELECTRONIC items are non-returnable as per our returns policy.</div>

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Feel free to get in touch with us for further assistance.<br>
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<div>Thanks,</div>

<div>Splash Support Team</div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5310078