Subject: Note Added - [#5246955] Set of 5
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 17 Nov 2022 09:16:34 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5246955    Subject:  Set of 5   Requester: Ye Ye    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<div style="line-height: normal">We would like to inform you that we are proceeding with ticket # 344406 closure. Below is the summary for your reference.</div>
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<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> Status Update</span></div>
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<span dir="ltr" rel="tempredactor"><strong>Solution Provided:-</strong> </span>We are unable to find any order related to the shared order number, kindly check the order number. </div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor">Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span></div>
<div><span rel="tempredactor">Please provide your valuable feedback.</span></div>
<div><span rel="tempredactor">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/344406" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/344406</a></span>
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<div style="box-sizing: border-box; word-break: break-word"><div style='box-sizing: border-box; word-break: break-word; font-family: "trebuchet ms", arial, sans-serif'><div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word">
<span style="font-size: 13.3333px"><strong>Aman Bharti</strong></span><br><div style="font-size: 13px"></div>
<div style="font-size: 13px"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="font-weight: 700">Technical Engineer | FarEye</span></span></div>
<div><span style="box-sizing: border-box; word-break: break-word"><span style="font-weight: 700"><br></span></span></div>
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700; font-size: 12.8px">Call: </span><span rel="tempredactor" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700">+91 70-6595-6595</span></span>
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<div style="font-size: 13px"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 10pt; border-color: windowtext; color: rgb(89, 89, 89)"><a href="http://www.getfareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: break-word; overflow-wrap: break-word; font-size: small" target="_blank">FarEye- Enabling Digital Logistics</a></span></div>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Wed, 16 Nov at  7:09 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<span style='color: rgb(0, 0, 0); font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; --darkreader-inline-color:#e8e6e3'>Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.</span><br>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/344406" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/344406</a></span>
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<div style="box-sizing: border-box; word-break: break-word"><div style='box-sizing: border-box; word-break: break-word; font-family: "trebuchet ms", arial, sans-serif'><div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word">
<span style="font-size: 13.3333px"><strong>Aman Bharti</strong></span><br><div style="font-size: 13px"></div>
<div style="font-size: 13px"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="font-weight: 700">Technical Engineer | FarEye</span></span></div>
<div><span style="box-sizing: border-box; word-break: break-word"><span style="font-weight: 700"><br></span></span></div>
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700; font-size: 12.8px">Call: </span><span rel="tempredactor" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700">+91 70-6595-6595</span></span>
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<div style="font-size: 13px"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 10pt; border-color: windowtext; color: rgb(89, 89, 89)"><a href="http://www.getfareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: break-word; overflow-wrap: break-word; font-size: small" target="_blank">FarEye- Enabling Digital Logistics</a></span></div>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Mon, 14 Nov at  5:20 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Sir/Ma'am ,</div>
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<div dir="ltr"><div><span style='color: rgb(0, 0, 0); font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; --darkreader-inline-color:#e8e6e3'>Just following up on this ticket to check if you had a chance to look into our previous response. Please do respond to us if you need further assistance. We will be happy to help you.</span></div></div>
<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255); --darkreader-inline-bgcolor:#181a1b' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/344406" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/344406</a></span>
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<div dir="ltr"><div style="box-sizing: border-box; word-break: break-word"><div style='box-sizing: border-box; word-break: break-word; font-family: "trebuchet ms", arial, sans-serif'><div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word">
<span style="font-size: 13.3333px"><strong>Aman Bharti</strong></span><br><div style="font-size: 13px"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="font-weight: 700">Technical Engineer | FarEye</span></span></div>
<div><span style="box-sizing: border-box; word-break: break-word"><span style="font-weight: 700"><br></span></span></div>
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700; font-size: 12.8px">Call: </span><span rel="tempredactor" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700">+91 70-6595-6595</span></span>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Sat, 12 Nov at  1:47 AM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<div dir="ltr">We are unable to find any order related to the shared order number, kindly check the order number. Below is a screenshot for your reference.</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMjc4NDA0MzMsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.R4ElPBM-KXos38f9U-LOgvq6poff2tFXbSQ8g5rIDaU" style="width: auto" class="fr-fic fr-fil fr-dib" data-id="24127840433"></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/344406" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/344406</a></span>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0); font-weight: 700">Thanks and Regards,</span></div>
<div> </div>
<div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word"><div style='box-sizing: border-box; word-break: break-word; color: rgb(0, 0, 0); font-family: "trebuchet ms", arial, sans-serif'>
<i style="font-family: Arial, Helvetica, sans-serif; color: rgb(34, 34, 34)">Vaibhav Thathola</i><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700"> </span><i style="box-sizing: border-box; font-size: small; font-family: Arial, Helvetica, sans-serif; color: rgb(34, 34, 34)">ll </i><i style="box-sizing: border-box; font-size: small; color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif">Technical Engineer ll Support </i><div>
<a href="http://www.getfareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: break-word; overflow-wrap: break-word; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; font-size: small" target="_blank">FarEye<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: tahoma, sans-serif">- Enabling Digital Logistics</span></a> <span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-weight: 700; font-size: 12.8px'><span dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Call: </span><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px; font-family: "trebuchet ms", arial, sans-serif; background-color: rgb(250, 250, 250); color: rgb(34, 34, 34)'>+91 70-6595-6595 </span></span><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-weight: 700; font-size: 12.8px'><span> || <a href="http://www.getfareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: break-word; overflow-wrap: break-word" target="_blank">www.getfareye.com</a></span></span><img src="https://ci4.googleusercontent.com/proxy/vif8IOZaQgUOnQvZ764u99DzOmnXFDQsd8pYsNAtcpw_HsgB1Q4rHGSfgkD4PZA8CQZ54nB43eI1wBLgKjO8kD3muFftJIhCg7jZ=s0-d-e1-ft#https://www.getfareye.com/signature/signature-banner.jpg" alt="FarEye Signature Banner" width="420" height="96px" data-height="96" style="box-sizing: border-box; cursor: pointer; font-family: Arial, Helvetica, sans-serif; color: rgb(32, 33, 36); width: 468.837px" class="fr-fic fr-dii">
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Sat, 12 Nov at  1:37 AM
                            <span class="separator">,  Splash &lt;[email-masked]&gt;  wrote:
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<div dir="ltr"><div dir="ltr">Hi Team,<br><br>Problem Statement: update order status <br><br>Order Date : Nov 3, 2022<br>Order ID: 6178882918<br>Tracking ID: 617888291823999991<br><br>Assistance Required: Mark the order as delivered.<br>the customer has confirmed to us that he/ she received the order. kindly update the order status, So the customer will be able to create return request and follow up for the same.<br><br>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Splash </span>Support Team.</div>
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