Subject: New Reply Received - Feedback or suggestions
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 11 Nov 2022 02:24:54 +0000

Hi LSM Automation Bot,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div style="direction: ltr">Hello</div>
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<div style="direction: ltr">Please note that i didn't contact you before from my account!</div>
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<div style="direction: ltr">Who is contacting you instead of me and how this is happening!?</div>
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Best Regards
<div>Mohamad El Arid</div>
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<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 11 Nov 2022, at 5:20 AM, Splash &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5231342</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5231342<br>
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لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>
إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">LSM Automation Bot : </div>
<div>Dear Customer,</div>
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<div>Thank you for reaching out to us.</div>
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<div>We sincerely apologize for the inconvenience you are facing, we would request you to please share with us an image showing the SMS which you are receiving as well as please share with us the contact number along with the country code on which you are receiving
 these SMS.</div>
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<div>We are looking forward to hearing from you soon. Thank you for your help!</div>
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<div>Thanks,</div>
<div>Splash Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5231342