Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Thu, 10 Nov 2022 07:53:26 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

A

hi

Akshay Berry

A

5237931 - why send to mayank? is the team following different matrix?

Akshay Berry

N

Akshay Berry

5237931 - why send to mayank? is the team following different matrix?

Hi Akshay, the escalation matrix has Mayank & Jenny both mentioned as Level 1. That is why it was escalated to Mayank.

Nikhil Bishnoi

A

Nikhil Bishnoi

Hi Akshay, the escalation matrix has Mayank & Jenny both mentioned as Level 1. That is why it was escalated to Mayank.

CP store spoc cannot be these guys, any confusion here @apoorv @manish.kumar

Akshay Berry

N

Akshay Berry

CP store spoc cannot be these guys, any confusion here @apoorv @manish.kumar

There is no confusion here. Since the order was placed for collection at Babyshop store, store id Babyshop21472 hence it was escalated to Mayank.

Nikhil Bishnoi

A

Nikhil Bishnoi

There is no confusion here. Since the order was placed for collection at Babyshop store, store id Babyshop21472 hence it was escalated to Mayank.

DCC is a CP store, BS store codes are different @nikhil.bishnoi

Akshay Berry

A

5227822 - no escalation done to concept spoc

Akshay Berry

A

Akshay Berry

5227822 - no escalation done to concept spoc

directly assigned to DXB group

Akshay Berry

N

9591911894.PNG (12.6 KB)

Nikhil Bishnoi

N

Akshay Berry

DCC is a CP store, BS store codes are different @nikhil.bishnoi

PFA the screen shot in the hybris. The store code is showing for Babyshop and hence escalated to BS SPOC.

Nikhil Bishnoi

A

Nikhil Bishnoi

PFA the screen shot in the hybris. The store code is showing for Babyshop and hence escalated to BS SPOC.

@nikhil.bishnoi as mentioned before, store codes are different for BS and CP, that is how they can differ between the stores

Akshay Berry

N

Akshay Berry

@nikhil.bishnoi as mentioned before, store codes are different for BS and CP, that is how they can differ between the stores

Please confirm how to differentiate with the store codes. The hybris is showing Babyshop store code. If its a CP store, then the hybris should mention CP store code.

Nikhil Bishnoi

N

Akshay Berry

directly assigned to DXB group

Shared the feedback with the agent.

Nikhil Bishnoi

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