Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Wed, 9 Nov 2022 13:21:21 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

J

Nikhil Bishnoi

@akshay.berry1 Good Morning. Please confirm whether the 11.11 sale is applicable at the stores as well?

its online exclusive

Jessie Kathleen Go Caparas

N

Jessie Kathleen Go Caparas

its online exclusive

Noted with thanks.

Nikhil Bishnoi

N

Hi @jessie.caparas Please assist with 5006274. The replacement was rejected by the customer and he is asking for the refund. He has come on the chat again looking for the same.

Nikhil Bishnoi

A

5036819 - resolved

Akshay Berry

N

Nikhil Bishnoi

Hi @jessie.caparas Please assist with 5006274. The replacement was rejected by the customer and he is asking for the refund. He has come on the chat again looking for the same.

Hi @akshay.berry1 Can you please advise. The customer is on chat now and is following up.

Nikhil Bishnoi

J

sorry checking now

Jessie Kathleen Go Caparas

J

Nikhil Bishnoi

Hi @akshay.berry1 Can you please advise. The customer is on chat now and is following up.

ask for sometime since we need to check with concept head

Jessie Kathleen Go Caparas

N

Jessie Kathleen Go Caparas

ask for sometime since we need to check with concept head

Noted. Thank you

Nikhil Bishnoi

A

Nikhil Bishnoi

Noted. Thank you

arrange return and refund as per approval

Akshay Berry

J

team what is missing for this 5028921

Jessie Kathleen Go Caparas

M

Jessie Kathleen Go Caparas

team what is missing for this 5028921

checking on it

Manish Kumar

M

Jessie Kathleen Go Caparas

team what is missing for this 5028921

Hi Jessie,

As per the user manual this item includes one Outer travel bag however as per the website description it is not included.

Manish Kumar

M

For reference please see below

Manish Kumar

M

user manual shared by the cx.png (306.3 KB)

Manish Kumar

M

https://www.babyshopstores.com/sa/en/Baby-and-Moms/Nursery/Furniture/Cribs-and-Beds/Cradles-and-Bassinets/BABYSHOP-Juniors-Sophia-Sound-of-Nature-Side-Bassinet/p/164562769

Manish Kumar

J

Manish Kumar

Hi Jessie,

As per the user manual this item includes one Outer travel bag however as per the website description it is not included.

okay coz the agent didnt clearly mention in the escalation. advise the agent to rephrase his escalation. Inquire first whether the outer travel bag is supposed to be included or not

Jessie Kathleen Go Caparas

M

Jessie Kathleen Go Caparas

okay coz the agent didnt clearly mention in the escalation. advise the agent to rephrase his escalation. Inquire first whether the outer travel bag is supposed to be included or not

Should we confirm it with warehosue team?

Manish Kumar

J

5228332 why is this set to third party upon assigning to escalations dxb?

Jessie Kathleen Go Caparas

J

5227180

Jessie Kathleen Go Caparas

J

5227216

Jessie Kathleen Go Caparas

J

5227413

Jessie Kathleen Go Caparas

J

5227808

Jessie Kathleen Go Caparas

J

5228041

Jessie Kathleen Go Caparas

J

5228217

Jessie Kathleen Go Caparas

J

it is happening all the time

Jessie Kathleen Go Caparas

M

Jessie Kathleen Go Caparas

it is happening all the time

checking on them

Manish Kumar

M

Jessie Kathleen Go Caparas

it is happening all the time

Apology on this Jesie, talking to to these agent and also sending reminder among the team to change the parent ticket's status after creating the child ticket.

Manish Kumar

J

Manish Kumar

Apology on this Jesie, talking to to these agent and also sending reminder among the team to change the parent ticket's status after creating the child ticket.

please and will monitor this closely. FYI @akshay.berry1 @faraz.lohani

Jessie Kathleen Go Caparas

M

Hi @akshay.berry1
Please advise us on child ticket# 4974947

Manish Kumar

A

Manish Kumar

Hi @akshay.berry1
Please advise us on child ticket# 4974947

ask customer if they are ok for online voucher and reply to team to create as per customer confirmation

Akshay Berry

M

Akshay Berry

ask customer if they are ok for online voucher and reply to team to create as per customer confirmation

got it, thanks

Manish Kumar

M

Manish Kumar

Hi @mohmoud.elsayed @malik.ismail
Password of below user has been expired and asking us to updae the password.

Requesting you to please update it and share the new password with us.

https://sahla.com/stores
lmext\ehab_hdaib
eh#123456

Dear Team,
Any update on the new password?

Manish Kumar

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