Subject: Refund Request
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Nitesh Singh <[email-masked]>
Date: Wed, 27 Nov 2019 09:46:38 -0700 (MST)

Hi Team, 

Customer returned an item in order number 6448816284 in store and he received refund as Refund Voucher of SAR 89.10, but now customer is asking for the amount to be refunded bank to her same payment method which she used at the time of placing the order. 

So can you please assist us what action we have to take on this case as agent has already push back the customer. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, November 27, 2019 9:17:29 PM 
Subject: Refund request 

Hi Seeta, 

With reference to order number: 6448816284 and ticket number: 243086, customer returned an item (162075160 - - Deluxe Printed 3 Wheel Travel System) at store and received a refund voucher of SAR 89.1, however customer is asking refund in his same payment method which he used during purchase. 

Kindly look into the issue and do the needful. 

Thanks, 
Nitesh