Subject: REFUND ISSUE
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Ezzaldeen Mahyoub <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 24 Nov 2019 14:52:46 -0700 (MST)

Hi Team, 

Customer return the item to the store on 8/24/19 10:07 PM and the refund was initiated in twice but the transaction state is showing REJECTED. 

Now customer is chasing us for the refund, so can you please check confirm whether the refund has been processed from our end or not? 

Waiting for your response. 

Regards, 
Seeta Kunwar 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Monday, November 25, 2019 2:01:49 AM 
Subject: REFUND ISSUE 

Hi Seeta , 

With reference to order no 6442427798 

customer return item to the store on 8/24/19 

and the refund has been done twice but it failed 

regards, 
Ezzaldeen