Subject: Buy 1 Get 1 not applied
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Thu, 21 Nov 2019 04:10:19 -0700 (MST)

Hi Seeta, 

With reference to order ID: 9761273871 and ticket number: 263264, customer purchased the item 161596666 - - Printed Laundry Hamper with Handles on Nov 20, 2019. Customer is saying that the item was under promotion Buy 1 Get 1, hence purchased 2 quantities, but the amount has been deducted for both the quantity. 

Kindly look into the issue and do the needful. 

Thanks, 
Nitesh