Subject: Payment Issue
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Sharf Alkebsi <[email-masked]>
Date: Thu, 21 Nov 2019 01:03:28 -0700 (MST)

Hi Team, 

With the reference order number : 6452643236, customer placed the order on 20/11/19 and it was cancelled on validation. Customer used his SADAD account to pay for the order, now customer is claiming that the amount has been already deducted from his SADAD account. The screenshot is also attached which customer provided. 

But in hybris there is no transaction coming under payment section. So can you please look into this concern and assist us. 

Regards, 
Seeta Kunwar