Subject: Refund in account -260991
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Abhishek Bargaonkar <[email-masked]>
Date: Thu, 21 Nov 2019 00:18:32 -0700 (MST)

Hi Team, 

In below case customer return some items to the store on 11/8/19 11:12 AM and he was told that he will get the money back to his bank account but as per the return request the refund was initiated as refund voucher. 

Now customer is chasing us that he want his refund to be credited on his account. so can you please look into this case and help us to close it. 

Awaiting for your response. 

Regards, 
Seeta Kunwar 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Thursday, November 21, 2019 12:33:09 PM 
Subject: Refund in account -260991 

Hi Seeta, 

Please look into this ticket number 260991. 

As per the customer he was promised at store while returning the items that he was supposed to get refund in his bank account with in a week. 
Instead of getting refund in his account he got it as a return voucher (8358896870-42544007-03470-76498). 

Request you to look into this and do the needful. 

Regards, 
Abhishek