Subject: FW: [#129742] - Re: Cleartrip Voucher update
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Saurabh <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Wed, 20 Nov 2019 05:09:39 +0000

Hi Saurabh/Urvika/Seeta,

See below feedback from Splash related to Apoorv's email.

This is superb and we are happy with how he is able to clearly communicate everything as per our requirement.

Keep it up Apoorv!

Kindly share this with the team - this is a very good way of asking an approval from the concept head.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Varun Sharma
Sent: Tuesday, November 19, 2019 5:04 PM
To: Atul Bhatia <[email-masked]>; Centrepoint <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: [#129742] - Re: Cleartrip Voucher update

Please go ahead and offer the customer the vouchers- it is the customer's right as the delay in vouchers was at our end.
@Jessie Caparas<mailto:[email-masked]>- the below email is a good example of case history by the customer support rep.
Please guide the team to share information in a similar manner as it makes the approval processes quicker.

Best

Varun

From: Atul Bhatia <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 19, 2019 4:59 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#129742] - Re: Cleartrip Voucher update

Looping in Varun. Please keep Varun in loop for all escalations. He will revert
Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 19, 2019 4:45:36 PM
To: Atul Bhatia <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#129742] - Re: Cleartrip Voucher update

External email sender, please take precaution.
Hi Atul,

With reference to the order number: 9748100243, 9747886256

Customer placed these orders on May 31, 2019 and May 28, 2019 respectively. Customer was supposed to receive 2 Cleartrip vouchers for the 2 orders that he placed above, One Voucher for AED 100 Off on Cleartrip and One voucher for AED 150 Off on Cleartrip. The condition to receive these vouchers was that customer should place 2 orders above AED 250.

We escalated this case on Aug 27, 2019. Customer contacted us on Aug 20, 2019. The Vouchers were shared with us on Sep 16, 2019. Since the vouchers were only Valid until Aug 31, 2019 - customer wasn't able to use these vouchers. Customer is now asking for a voucher for an equivalent value to compensate him.

Customer is shopping with us since 2016 and has a total of 20 completed Orders with us valuing a total of AED 3128.45.

Please advise if a voucher worth AED 250 can be approved in this case. Thank you for helping us close this case.

Regards,
Apoorv

129742:1125156
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