Subject: Re: Gift Card Issue
From: Apoorv Joshi <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 19 Nov 2019 03:23:44 -0700 (MST)

Hi Imran, 

Thank you for your reply. 

Customer has replied and is saying a call can be done now. Thank you. 

Regards, 
Apoorv 

From: "Mohd Imran" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 19 November, 2019 12:59:09 
Subject: RE: Gift Card Issue 

HI [ mailto:[email-masked] | 
@Apoorv Joshi ] , 

We have tried to contact customer. However, she was not responding will try to contact her again. 

Regards 

Imran 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, November 19, 2019 10:13 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]> 
Subject: Re: Gift Card Issue 

External email sender, please take precaution. 

Hi Team, 

Please update on the following case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 16 November, 2019 20:44:04 
Subject: Gift Card Issue 

Hi Team, 

With reference to the Ticket ID: 197037 

Customer is reporting that the gift card that she has is showing a 0 balance. We checked with Jira team under REL- 69472 and they advised us that the remaining balance in this card which was SAR 112 was used in a store and a screenshot of the transaction was shared with the customer as well. Customer is declining using the Gift card in the store and is saying the balance should be SAR 112. 

Please find the Gift card details below: 

Gift Card Number: 1609979989911720000078768 

Pin: 2358 

Customer's registered email address: [ mailto:[email-masked] | [email-masked] ] 

She is asking to receive the card balance back. 

Please look into this and advise. Thank you. 

Regards, 

Apoorv 

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