Subject: Re: Damaged Trolley Backpack Set
From: Sachin Maheshwari <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shivani Rani <[email-masked]>
Date: Mon, 18 Nov 2019 12:49:06 +0000

Hi,

Please arrange for return collection & issue Refund.

Regards
Sachin
________________________________
From: Seeta Seeta <[email-masked]>
Sent: Monday, November 18, 2019 4:42:19 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Urvika Chaudhary <[email-masked]>; Shivani Rani <[email-masked]>
Subject: Damaged Trolley Backpack Set

External email sender, please take precaution.

Hi Sachin,

In below case the customer is complaining about the bag quality as she bought the bag with 1 year warranty but after a month only the bag is damaged.

Could you please assist us with this case, Attaching the picture of damage item as well.

Waiting for your response.

Regards,
Seeta Kunwar

________________________________
From: "Shivani Rani" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Sent: Monday, November 18, 2019 5:41:53 PM
Subject: Damaged Trolley Backpack Set

Hi Mam,

With reference to order no #9754621453 and ticket no #254119

Order date: 5 Sep, 2019
Delivery date: 7 Sep, 2019

Customer is claiming that she bought the trolley bag #161582633 - Juniors Printed 3-Piece Trolley Backpack Set
under one year warranty.

Now it is damage and she wants a resolution.

Please check and advice.

Regards,.
Shivani

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