Subject: Damaged Trolley Backpack Set
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Mon, 18 Nov 2019 05:11:53 -0700 (MST)

Hi Mam, 

With reference to order no #9754621453 and ticket no #254119 

Order date: 5 Sep, 2019 
Delivery date: 7 Sep, 2019 

Customer is claiming that she bought the trolley bag #161582633 - Juniors Printed 3-Piece Trolley Backpack Set 
under one year warranty. 

Now it is damage and she wants a resolution. 

Please check and advice. 

Regards,. 
Shivani