Subject: RE: Issue with order number : 6450644962,
From: Mohd Imran <[email-masked]>
To: Seeta Seeta <[email-masked]>, Mohammad Amir <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 17 Nov 2019 06:03:18 +0000

Hi Team,

Get this checked with courier partner what amount they have collected.

Regards
Imran

From: Seeta Seeta <[email-masked]>
Sent: Saturday, November 16, 2019 8:08 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Mohammad Amir <[email-masked]>
Subject: Issue with order number : 6450644962,
Importance: High

External email sender, please take precaution.
Hi Team,

In below case customer emailed us informing that he received his order but when he was paying to the delivery boy on that he has been informed that it was a ZERO COST order.

As per the hybris the order cost was SAR 979.90, So could you please look into this concern and assist us with same.

Waiting for your revert.

Regards,
Seeta Kunwar

________________________________
From: "Mohammad Amir" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 15, 2019 6:20:07 PM
Subject: Problematic case

Hi Seeta,
The customer with order #247376, 6450644962, email ID [email-masked]<mailto:[email-masked]>, has placed and received the order but he did not pay any amount as he received bill of 0 SAR by the delivery boy. Please look into the matter.

Regards
Amir

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