Subject: RE: Arabic Language Test - fatma omar
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: HR Livesalesman <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 16 Nov 2019 14:24:20 +0000

Good, to be considered

Mahmoud

From: HR Livesalesman <[email-masked]>
Sent: Saturday, November 16, 2019 3:54 PM
To: Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; saurabh <[email-masked]>
Subject: Fwd: Arabic Language Test - fatma omar

External email sender, please take precaution.
Hi Malik/ Mohmoud,

Please check the test and let us know the feedback.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

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Foreign Language Screening Test

Name
fatma omar
Whats your first language
Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?
i am so so sorry sir for being so late i will try my best to give your order as soon as possible
thank you so much and i promise you that i will never do this mistake again
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words
myself
my name is fatma omar i am from egypt but i am leaving in india i worked before as a urdd and hindi call centre in egypt i finished my hindi course from indian embassy in egypt and i get a scholarship from the indian embassy to study hindi here in agra i am also arabic , hindi and urdu teacher
i worked before also as ahindi arabic and urdu  translator i traveled 2 time to india first time just as a tourist second as a student
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?
العميل الجيد يعمل فقط لأرضاء الغير أما العميل الرائع يعمل بكل جد وأمانه واجتهاد وأخلاص وصدق لكي يرضي نفسه ويصل لما يريد ويحقق ما تمني بالوقت الذي خطط له
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.
لقد عملت مسبقا في خدمه العملاء فلدي القدره الكافيه لكي اتحدث مع العملاء بشكل جيد حيث انني شخص يتحلي بالصبر
أحب أن أجد الحلول للكثير من الأشخاص حولي أحب ذلك الشعور الذي ينتابني حين أجد حلا  لمشكله ما
أتحلي بطابع مميز للتحدث مع الغير وخاصه العملاء
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to
جئت الي الهند لقد أذهلتني حضارتها ذهبت للكثير من الأماكن الأثريه العظيمه مثل تاج محل الذي يوجد باجرا حيث انني أقمت لمده عام كامل بها لدراسه اللغه الهنديه أعجبني الطعام بها كثيرا أحببت شوارعها كما انني أإرمت بمدينه دلهي منذ الزياره الأولي حيث انها لها روح جميله تشعرني وكأنني بمصر خاصه منطقه جامع مسجد أحببت الطعام ايضا دلهي بها العديد من الأماكن الأثريه مثل قطب منار وجامع مسجد وأكشردهم والذي يأتي لزيارته العديد والعديد من الزائرين اللوتس تمبل أيضا رمزا للدين البهائي ومعبد بنجلا صاحب الأثري له طابع مميز حيث أنه له مكانة خاصه لدي السيخ

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