Subject: RE: Ticket number 236233
From: Mohd Imran <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Adheesh Awasthi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 16 Nov 2019 13:03:26 +0000

Hi Seeta,

Kindly provide the GV for difference order to pacify the customer.

Meanwhile we are getting it checked by team.

Regards
Imran

From: Seeta Seeta <[email-masked]>
Sent: Saturday, November 16, 2019 4:35 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>; Adheesh Awasthi <[email-masked]>
Subject: Ticket number 236233

External email sender, please take precaution.
Hi Team,

In below case customer placed an order for 2 shirts which cost him AED49 but when he was placing the order on that time there was a offer buy 2 @AED79. After placing the offer the discount didn't calculated.

Now customer is contacting us about the issue. So can you please assist us what we can do on this case.

Regards,
Seeta Kunwar

________________________________
From: "Adheesh Awasthi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 16, 2019 5:34:53 PM
Subject: Ticket number 236233

Hi Seeta,

Kindly have a look at the ticket number 236233. As per the customer and the website even the item description says 2 for 79 AED but the customer was charged 90 AED even though the customer did placed 2 quantities.

Hope you look into this asap.

Regards,
Adheesh

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