Subject: Ticket number 236233
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Adheesh Awasthi <[email-masked]>
Date: Sat, 16 Nov 2019 05:35:13 -0700 (MST)

Hi Team, 

In below case customer placed an order for 2 shirts which cost him AED49 but when he was placing the order on that time there was a offer buy 2 @AED79. After placing the offer the discount didn't calculated. 

Now customer is contacting us about the issue. So can you please assist us what we can do on this case. 

Regards, 
Seeta Kunwar 

From: "Adheesh Awasthi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Saturday, November 16, 2019 5:34:53 PM 
Subject: Ticket number 236233 

Hi Seeta, 

Kindly have a look at the ticket number 236233. As per the customer and the website even the item description says 2 for 79 AED but the customer was charged 90 AED even though the customer did placed 2 quantities. 

Hope you look into this asap. 

Regards, 
Adheesh