Subject: Repair request for damaged item
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Nitesh Singh <[email-masked]>
Date: Fri, 15 Nov 2019 05:03:42 -0700 (MST)

Hi Team, 

In below case customer is complaining about the product quality, as he purchased the Trolley Bag with Zip Closure on Aug 18, 2019 and the handle has broken within 3 months so customer is asking to repair it. 

Can you please look into this concern and assist us with the same. 

Awaiting for your response. 

Regards, 
Seeta Kunwar 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Thursday, November 14, 2019 6:00:21 PM 
Subject: Repair request for damaged item 

Hi, 

With reference to order number 9753336883 and ticket number 237125, customer purchased the product Duchini Hard Case Trolley Bag with Zip Closure on Aug 18, 2019. Customer is complaining that the trolley handle has been damaged and asking to repair it. Please find the attached images of the damaged product provided by customer. 

Kindly look into the issue and resolve it soon. 

Thanks, 
Nitesh